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We replaced the batteries in
Hello there, I just spoke to my contact at APC and they have informed me that they do still stock the parts for the Matrix 5000 Smartcell Arrays including that monitor board. Since I didn't have your exact model number (there are a few variations on the Matrix 5000) they couldn't tell me exactly availability, but they assured me that no matter what it can be found or made for you. APC is amazing at supporting their devices.
Please give them a call at 1-800-800-4272 or 401-789-5735 if you want non-toll free, apparently there is an option for EAS which is the department that deals with Matrix arrays. If you can't find this option on the phone system just go to Option 5 off the main menu, and then option 3. From there they will ask for your exact model number (off the back or bottom of the unit, so have that ready). Then they will be able to send you to the right department and get the part, or find a reseller that has the part in stock for you.
This should definitely take care of your needs.
Oh yes, also, if they can't find a replacement board right away for some reason they can repair your existing boards. Like I said, APC is amazing at taking care of their products and customers.
Thanks for your time and understanding, hope this helps!
on Aug 27, 2012
My APC Matrix 3000 sitches
1This is generally caused by your devices. Drawing too much current over the 30amps the device is rated for. Or you have a failed or failing inverter (12v to 120vAC converter). Sounds like you issue if it switches off every few seconds.
I would suggest removing a few devices to see if it resolves the issues if it dosen't look for other devices on the same curcit witch maybe spiking the voltage on the line. Laser printers, and coppers should be the first devices looked at. As they cause a huge electromagnetic spike when they turn on.
Also note drawing over 30amps may not flip the breaker on the wall outlet. Simple because some ups are always running off there batteries and simply charge them as you use it.
on Jul 05, 2011
Battery replacement indicator was illuminated,
There are fuses either in the battery tray, or on the UPS circuit board.
Check them to make sure that they are not open/blown.
If they are ok, check the voltage of each of the battery's, if one of the battery's is significantly lower than the others, that battery is likely defective.
on Sep 01, 2010
I need to know what the modular cable is that goes
ccowl, APC has a great website. Have you tried it yet? The knowledge base they have on their products is huge. The cable you are speaking of may just be for monitoring battery voltage status, but that is only a guess. The interconnect cable could be a proprietary APC cable and only APC knows how it is wired "end to end" !!! 12fixlouie
on Mar 17, 2010
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