20 Most Recent APC Matrix-UPS 5000 UPS System Questions & Answers

where are u from ? here my email brokenbutte@yahoo.com.sg

APC Matrix-UPS... | Answered on Jan 04, 2015

Try using use the agent and server of the Powerchute plus and the console of powerchute business edition run from another PC.
You may need version 9 or later of PBE.

APC Matrix-UPS... | Answered on Aug 20, 2014

Can be clear about the damage?

APC Matrix-UPS... | Answered on Nov 15, 2013

it wont solve your problem just to reset the password. try to check the relay circuit first.

APC Matrix-UPS... | Answered on Feb 20, 2013

UPS MOV is blown, change MOV or input filter circuit. or better send it to APC authorized service center.

APC Matrix-UPS... | Answered on Feb 20, 2013

A UPS 500 uses two smartcell batteries. As for the APC Smart UPS, there are different models, but most UPS's will generally use two batteries.

APC Matrix-UPS... | Answered on Aug 27, 2012

Hello there, I just spoke to my contact at APC and they have informed me that they do still stock the parts for the Matrix 5000 Smartcell Arrays including that monitor board. Since I didn't have your exact model number (there are a few variations on the Matrix 5000) they couldn't tell me exactly availability, but they assured me that no matter what it can be found or made for you. APC is amazing at supporting their devices.

Please give them a call at 1-800-800-4272 or 401-789-5735 if you want non-toll free, apparently there is an option for EAS which is the department that deals with Matrix arrays. If you can't find this option on the phone system just go to Option 5 off the main menu, and then option 3. From there they will ask for your exact model number (off the back or bottom of the unit, so have that ready). Then they will be able to send you to the right department and get the part, or find a reseller that has the part in stock for you.

This should definitely take care of your needs.

Oh yes, also, if they can't find a replacement board right away for some reason they can repair your existing boards. Like I said, APC is amazing at taking care of their products and customers.

Thanks for your time and understanding, hope this helps!


APC Matrix-UPS... | Answered on Aug 27, 2012

1This is generally caused by your devices. Drawing too much current over the 30amps the device is rated for. Or you have a failed or failing inverter (12v to 120vAC converter). Sounds like you issue if it switches off every few seconds.
2 I would suggest removing a few devices to see if it resolves the issues if it dosen't look for other devices on the same curcit witch maybe spiking the voltage on the line. Laser printers, and coppers should be the first devices looked at. As they cause a huge electromagnetic spike when they turn on.

Also note drawing over 30amps may not flip the breaker on the wall outlet. Simple because some ups are always running off there batteries and simply charge them as you use it.

APC Matrix-UPS... | Answered on Jul 05, 2011

There are fuses either in the battery tray, or on the UPS circuit board.
Check them to make sure that they are not open/blown.
If they are ok, check the voltage of each of the battery's, if one of the battery's is significantly lower than the others, that battery is likely defective.

APC Matrix-UPS... | Answered on Sep 01, 2010

ccowl, APC has a great website. Have you tried it yet? The knowledge base they have on their products is huge. The cable you are speaking of may just be for monitoring battery voltage status, but that is only a guess. The interconnect cable could be a proprietary APC cable and only APC knows how it is wired "end to end" !!! 12fixlouie

APC Matrix-UPS... | Answered on Mar 17, 2010

you will need to replace the unit. the charging circut has failed

APC Matrix-UPS... | Answered on Dec 27, 2009

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