Hi, it's Jeremy from Crucial Vacuum.
There are a few potential solutions you should try. The first thing you should check is the height of your brush-roll. Your height setting may be too high for the type of floor you are vacuuming. Raise or lower your brush-roll depending on if you are vacuuming on carpet, tile, or wood surfaces.The second thing you should check is the vacuum bag. If it is full your vacuum can lose suction. This is simply remedied by replacing it with a new and clean bag. The third reason for a loss of suction is your hose is clogged. Check the hose for debris or foreign objects that may be obstructing the flow of air in the vacuum. The last potential reason for your vacuum losing suction could be the brush-roll itself. If it is clogged with dirt and hair it may not be spinning and not picking anything up. Check to see the condition of your brush-roll. If it is clogged remove the debris.
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I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care