Top 10 Kenmore Oasis HE 27082 Top Load Washer Questions & Answers

I placed a very detailed post on how to resolve this issue. If you are mechanically and electrically inclined, this will give you pretty much step by step directions. I also analyzed why this is happening. Please disconnect power before any work... There is 120V floating around inside to bite you! Good Luck, GBaxter http://worldofwashers.blogspot.com/2007/06/cabriooasis-f51-error-codes.html

After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.

Ok so you will all love this answer. Not only do I own this set but I also sell them at sears in des moines, ia. Ok so there was a recall on the controll boards it's fine don't be scared all you have to do is call 1800-659-7026 give them your info and model and ser.# they will then send someone out to replace the control board it takes about ten min for all of it and it is all free no matter when you bought it. But in mean time quick fix for all of you is to unplug the washer then hit power then stop over and over tell there is no power left in it then plug it back in and it will work fine for awhile you may have to repeat if it does it again. But after they come out it will work fine. yes this has happened to me it sucks it took two years to find out what was wrong they didn't even tell us I had to ask alot of parts guys and look it all up. So for everyone that this is happening to I'm sorry I just hope this gets out to all of you because I work very hard to know my product and take care of my customers ask any of them and it's not easy working STRAIGHT commission and people don't want to come back for these kind of things. But remember the reason why you came there in the first place we will give you the lowest prices in town and we know what we are talking about, well most do if not they ask me:) so I realy hope this helps someone out there.

Today (4/3/09) I got a letter from Sears. They will replace the electronic control board (you know, the F-51 business) for FREE, in warranty or not. Serial #s for the Bad Board begin: CS48 - CS52 or CT01-CT49. Call Sears at 800-847-9083. The voices of all of us have finally been heard! There is a class action attorney firm in San Francisco looking into a legal remedy.

The LF code indicates "Long Fill" which means it is taking too long for the water to fill the washer (times out). From the owner's manual:

"LF" (Washer is taking too long to fill)
Check the following:
Are the water inlet hoses kinked or clogged?
Are the water inlet valve screens clear?
Press STOP to clear display.

Here's a suggestion I found that worked for me:

Check your drain hose to see it it's stuffed too far down the standpipe. Another poster had this problem and it gave her LF errors. If the drain hose hangs down too far it can siphon water out of the washer, and then the washer thinks it's taking too long too fill. There's supposed to be a U-shaped plastic bracket that sets the length of the drain hose where it goes into the standpipe. Your installer may have tossed it.

I have one of the first kenmore oasis and I get the F1 and off balance error all the time I called the recall number line is 1 (800) 659 7026 they said that they are doing a free upgrade to replace the control board the only problem is the board is on a back order and it may take a week to get the part in.

Code F1 means a stuck button. I removed the interface and lightly sprayed each with contact cleaner. So far this is working. The interface costs about $160 and contact cleaner, $10. Good luck.

On this washer, the dl code indicates a failed lid lock mechanism. Pressing pause/cancel should reset the controls.

You may have to unplug the unit for 20-30 minutes, then restore the power.

If that doesn't work, the only other solution would be to replace the door lock assembly.

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There should be a "drain and spin" button.

This HC error code will appear at the end of the wash cycle to indicate that the hot and cold water inlet hoses are switched. If the hoses are not switched it could indicate a problem with the Electronic Control Board. You can try to rest the washer by unplugging or flipping the breaker to the washer fo 2-5 min. Restore power to the washer and try running a short cycle. This will help clear any irregularities that the control board may have encountered.

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