20 Most Recent Philips ShoqBox PSS120 MP3 Player Questions & Answers

You have a file error: a system file may be missing or you have a format error on the SHOQBOX. To fix this problem: 1. Connect the SHOQBOX to the computer using the supplied USB cable. 2. Plug your SHOQBOX into a wall outlet with the supplied AC adapter. 3. Launch the Device Manager at Start->Programs->Philips->Philips->PSS110 (or the model number of your SHOQBOX) on your PC. * IMPORTANT: All music & content of your SHOQBOX will be erased once the factory setting is restored. 4. A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting. 5. Follow the on-screen instructions to complete the restoration. 6. The Device Manager will close automatically once the success message is displayed. 7. Transfer a couple of songs into your SHOQBOX to confirm if the SHOQBOX has fully recovered all the files. 8. Close all opened applications and safely remove your SHOQBOX by clicking on the icon on your Windows task bar tray. 9. When prompted, ?The USB Mass Storage Device can now be safely removed from the system?, click OK and unplug your SHOQBOX. 10. Your player will display ?UPGRADING FIRMWARE?? once disconnected from the computer. 11. After firmware upgrade is complete, it will reset itself, showing the PHILIPS splash screen. 12. Press to switch on the player again.

Philips ShoqBox... | Answered on Mar 12, 2019

It needs a Philips AC adapter Model: AY3197/00
Input: 100-240V 50/60 Hz
Output: 5V--2A

Philips ShoqBox... | Answered on Dec 15, 2013

If water has seeped into the player then it is most important that the moisture is drained off before it damages the board. Also you need to open the player to remove the battery immediately so as to stop the cross flow of current within to damage the circuits.
please check the link below for some tips:


Philips ShoqBox... | Answered on Jul 13, 2011

Search for a program called 'Shoqbox buddy' which will rebuild the database on your player. Operation is fairly self-explanatory.

Once you run the program and navigate to the right location on the player it takes seconds.

Philips ShoqBox... | Answered on Oct 06, 2009

Try using Windows Explorer instead to transfer files and see if that works:
Plug in the device to the computer making sure it is detected. Right click START button and select Explore. Scroll down the left panel to the device entry. It should be the drive listed after your DVD/CDROM drive. Click the (+) next to the entry to expand the folders. Find the folder where the Mp3's are stored. Now you can simply drag/drop the files from your PC into your player.

Hope that helps!

Philips ShoqBox... | Answered on May 19, 2009

You can get software at www.usasupport.philips.com

Philips ShoqBox... | Answered on May 19, 2009

This is usually caused by missing system files due to deletion or formatting. In some cases it can be a faulty memory chip.

The following will restore the player.

Install and run the Device Manager software from the product CD.

Select the Restore option and follow the on-screen prompts.

Philips ShoqBox... | Answered on May 18, 2009

Uninstall/reinstall software

Philips ShoqBox... | Answered on May 18, 2009

Try uninstalling and reinstalling the software.
Good luck,

Philips ShoqBox... | Answered on Dec 20, 2008

Make sure the music files are in the correct format specified on the product spec sheet; drm-protected files will not work, and most music services use them now

Philips ShoqBox... | Answered on Jul 22, 2008

Chuck it - the software designed for use with this player was discontinued in Oct 2007/ You can go to www.usasupport.philips.com to get their version of the cancelled musicmatch svc, but it still won't work most likely. This player is completely obsolete. For grins, Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Philips ShoqBox... | Answered on Jun 14, 2008

Get the version of the jukebox software from www.usasupport.philips.com, and try again. Unfortunately, this player was intimately tied to the MusicMatch svc that was cancelled in October 2007.

Philips ShoqBox... | Answered on May 30, 2008

try this?


Philips ShoqBox... | Answered on Apr 13, 2008

Uninstall and reinstall the version fo the software directly from the Philips website:
enter your model number
click on the version of your model number without the "B" at the end
Click on software & drivers
You will find clean, updated versions of the software there

-Tha Mp3 Doctor

Philips ShoqBox... | Answered on Feb 19, 2008

Hi, you might want to consider using the freeware Shoqbox Buddy (http://www.apocgraphy.com/ShoqBoxBuddy/Help.htm). I completely stopped using the proprietary software shipped with the shoqbox in favor of the Shoqbox Buddy!
Regards! Stephen

Philips ShoqBox... | Answered on Jan 08, 2008

plug it into your computer write mcPhil 24 times hit enter problem sloved :D

Philips ShoqBox... | Answered on Oct 07, 2007

You must find the time section in the menu. Hookup to the computer and try that way.

Philips ShoqBox... | Answered on Sep 09, 2007

You need to check the file format on music, windows media play does not support their format ((*.ra, *.rm). You can change the format to mp3 or .wav using other software.

Philips Audio... | Answered on Aug 24, 2019

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