20 Most Recent
Questions & Answers
You have a file error: a system file may be missing or you have a format error on the SHOQBOX.
To fix this problem:
1. Connect the SHOQBOX to the computer using the supplied USB cable.
2. Plug your SHOQBOX into a wall outlet with the supplied AC adapter.
3. Launch the Device Manager at Start->Programs->Philips->Philips->PSS110 (or the model number of your SHOQBOX) on your PC.
* IMPORTANT: All music & content of your SHOQBOX will be erased once the factory setting is restored.
4. A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting.
5. Follow the on-screen instructions to complete the restoration.
6. The Device Manager will close automatically once the success message is displayed.
7. Transfer a couple of songs into your SHOQBOX to confirm if the SHOQBOX has fully recovered all the files.
8. Close all opened applications and safely remove your SHOQBOX by clicking on the icon on your Windows task bar tray.
9. When prompted, ?The USB Mass Storage Device can now be safely removed from the system?, click OK and unplug your SHOQBOX.
10. Your player will display ?UPGRADING FIRMWARE?? once disconnected from the computer.
11. After firmware upgrade is complete, it will reset itself, showing the PHILIPS splash screen.
12. Press to switch on the player again.
on Mar 12, 2019
Philips ShoqBox PSS120 will not down load music
Try using Windows Explorer instead to transfer files and see if that works:
Plug in the device to the computer making sure it is detected. Right click START button and select Explore. Scroll down the left panel to the device entry. It should be the drive listed after your DVD/CDROM drive. Click the (+) next to the entry to expand the folders. Find the folder where the Mp3's are stored. Now you can simply drag/drop the files from your PC into your player.
Hope that helps!
on May 19, 2009
Connect to computer
This is usually caused by missing system files due to deletion or formatting. In some cases it can be a faulty memory chip.
The following will restore the player.
Install and run the Device Manager software from the product CD.
Select the Restore option and follow the on-screen prompts.
on May 18, 2009
Mp3 files missing
Make sure the music files are in the correct format specified on the product spec sheet; drm-protected files will not work, and most music services use them now
on Jul 22, 2008
Power ON and Charging
Chuck it - the software designed for use with this player was discontinued in Oct 2007/ You can go to www.usasupport.philips.com to get their version of the cancelled musicmatch svc, but it still won't work most likely. This player is completely obsolete. For grins,
Try this: disconnect the player from the
computer, turn it off, hold in the volume + button, and reconnect the player to
the computer while holding the volume + button in. Keep holding the volume +
button for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says Found
New Hardware Wizard.
on Jun 14, 2008
Hi, you might want to consider using the freeware Shoqbox Buddy (http://www.apocgraphy.com/ShoqBoxBuddy/Help.htm). I completely stopped using the proprietary software shipped with the shoqbox in favor of the Shoqbox Buddy!
on Jan 08, 2008
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