20 Most Recent Philips GoGear HDD6330 MP3 Player - Page 2 Questions & Answers

I have a different GoGear model (6330), but the same problem. So the solution I found may work for you, too. In my case using WMP or Rhapsody, album art was being placed in a folder on the device called Albums, when it needs to be under Music in the same folder as the album it goes with. Album art files should always be called "Album Art.jpg" and are 170 x 170 pixels. They can be manually copied or moved to the correct location by just opening the GoGear as a "drive" in Windows Explorer. Hope this helps!

Try to plug the headphones all the way in. If that dosen't work, it might be broken. Hope it works

Hi Try switching the player on and at the same time holding down the volume raise (+) bar.

This could be the player's connection mode in combination with your synchronization software. If you are using Windows Media Player or Philips Songbird to sync, the player will need to be set for MTP connection mode. Most other software that works with regular flash drives will need the player set for MSC connection mode. Whatever you are using, simply try the other mode.To change the connection mode, select "PC connection preference" in the Settings menu of the player.If you found this information helpful, please indicate as such.

Try to reformat it. It might be a virus or a bug.

Disconnect the GoGear from the computer
Reset it first (pinhole in back - safety pins work best), even if nothing happens - just to be on the safe side
Nothing will happen still, but we are OK
Make sure the power is off, and hold in the volume + button, reconnect the GoGear to the computer while holding in the volume + button, and continue holding volume + until a window pops us saying Found New Hardware Wizard
Go through the Found New Hardware Wizard, and the GoGear should be working again - the player will be revived

Write me back if this fails to resolve the problem.

-Tha Mp3 Doctor

If you have the software conect the device to the computer; press volumen + with on/off switch at same time; then press volumen - anh hold it. The software recognice the device and you can update the firmware or repair it.

Click on favorites butten

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

This device does not charge via usb plug in, use the ac adapter.if that doesn't work update the firmware at the mfr. website herehttp://www.p4c.philips.com/cgi-bin/dcbint/oleeview?session=20120828030121_71.201.169.203&scy=US&slg=AEN&ctn=HDD6330/17&dct=FAQ&refnr=0007771&faqview=1if you absolutely must change the battery go herehttp://www.youtube.com/watch?v=crAZClZ0sIEthe battery is a GZM-1A or Q25-C3 depending on the mfr.

Hold down the off switch and press + volume at the same time

Try bidding for a faulty gogear on ebay. Just make sure that it has a good screen.
Information on how to do the exchange I have posted earlier on this site, Good luck

stupid **** wont add new songs how can i start it over like i bought it brand new????

Please get downloaded here : www.userdrivers.com/MP3.../Philips-GoGear-SA1VBE04AC-17-MP3-Video-Player-Firmware-Update-6-38/
www.userdrivers.com > MP3 Player > Philips
www.brothersoft.com/downloads/philips-gogear.html
GT

The HDD6320 is not compatible with Windows Media Player 11.
You will need to uninstall Media Player 11, to roll back to version 10.

Also, it is not compatible with Windows Vista.

If you haven't already, install the Philips Device Manager from the product CD.

Connect the HDD6320 to the mains and PC.

Select the repair/restore option and follow the on-screen prompts.

If the HDD6320 is still not recognised, let me know if the player shows the connection icon on-screen, and I'll try to help further.

Do a search of your songs, when the search is done, right click on your song, click copy and paste it in to the music folder on your GOGear.