20 Most Recent AT&T EP5962 Phone Questions & Answers


Try unplugging your corded base unit, then replug. It should reset. Then you'll be able to go in and delete those messages.

AT&T EP5962... | Answered on Nov 03, 2018


Well this worked for me so hopefully it will work for everyone else also... I had dropped my handset and the battery popped out.. well upon reinserting the battery i got the T23 PD Blinking error on my phone, well after trying multiple things from what the manual was stating I eventualy gave up and unplugged the handset from the wall... well we received a call in our office and all of a sudden my "unplugged" phone, that was still sitting in the handset charger began to ring and all the normal numbers and name were on the face of the handset... I then plugged the phone back in and went into the menu to Register, then entered the Base ID which is found at your Base Phone. Once this was complete it said please wait.. although for a short while it kept on saying System Busy if you tried to hit line 1 or 2 but by the next morning it is working fine! :) Hope this helps for you also.

AT&T EP5962... | Answered on Nov 14, 2014


Same problem: registering base ID on cordless get T23 PD error and subsequently, Searching for Base

AT&T EP5962... | Answered on Apr 22, 2014


Just call AT&T with another phone they will tell you what to do step by step

AT&T EP5962... | Answered on Dec 03, 2013


down load on the net

AT&T EP5962... | Answered on Oct 06, 2013


I tried the solution Crystalina_c gave and it didn't work for me. It seemed the battery was loose or not as snug and had some wiggle room. I used a coated paper clip which holds the battery tight against the contacts and it seems to be working fine now. *fingersstillcrossedthough*

AT&T EP5962... | Answered on Mar 22, 2013


There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

AT&T EP5962... | Answered on Jul 24, 2011


Radio shack is an excellent place to check. If you go into the store, take the phone with you! The sales person (provided they have any knowledge about their job...lol) will need info found on the spec label. If you try doing it yourself online....it would be my recommendation to go instore first. Good luck!

AT&T EP5962... | Answered on Jul 06, 2011


Welcome to Fixya

The phone will show that "line in use" message when it's not connected correctly. Verify all line cords from the wall if it is properly connected to the base. There might be a loose cable connection somewhere. Turn of the base of the phone to reset the system. Test again the issue once you verified that all connections are intact and after resetting the base.

Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

AT&T EP5962... | Answered on Jun 24, 2011

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