20 Most Recent Evolis Dualys3 Color Dual Sided Id Card Printer Questions & Answers

99.9% of the time when the ribbon sticks to the card when printing, it is due to either poor quality cards, or an attempt to print on a card that has already had an overlay (varnish) applied by a printer. Get yourself a pack of fresh, image-grade PVC cards (they're cheap and readily available) and try printing to them. If the ribbon is still sticking, the other 0.1% of the time it is due to over-temp on the print-head. This can be due to either a wrong AC adapter (they're easy to mix with other office equipment), or brightness/contrast settings too high in the driver.

Evolis Dualys3... | Answered on Aug 02, 2017

That message indicates there are unfinished jobs in your Windows print-queue from a previous install. To correct, first disconnect your printer from your PC. Next, go to Windows control panel, then select "Devices and Printers". Locate any instances of your Evolis printer driver, right-click on each, and select the "See What's Printing" option. Clear out any jobs that are present. Repeat this for every instance of your Evolis printer (e.g. - {printer-name}, {printer-name Copy 1}, etc.). Once done, then individually remove every printer instance by right-clicking and selecting "Remove this Device". Once all instances are removed, then try to use the standard Windows program un-install routine to remove the Evolis drivers and/or Evolis Premium Suite (or alternately, Evolis "Print Center"). Once removed, reboot your PC. Once the PC is back up and live, then attempt to reinstall the drivers. And a few pointers on that: (1) always grab the latest driver from www.evolis.com ; (2) make sure the printer is not connected to your PC until the install program requests you to do so, and (3) always use the install program with the Windows "Run as Administrator" option.

Evolis Office... | Answered on Sep 12, 2019

Some fixya user told me a website reliablestore it is very good.. I used it to repair my shredder it had some spark issue which wasn't easily fixed . you can go there and try

Evolis Office... | Answered on May 02, 2019

Simple things to check would be to see what the printer status is from within the Evolis Print Center utility. Does it show "Ready"? Or "Offline"?
It may be as simple as opening the print queue, clicking the "Printer" menu choice, and ensuring the queue is cleared of all new documents, and that the options for "Pause Printing" and "Use Printer Offline" are not checked.
If this isn't helpful, disconnect the printer from your PC, delete any instances of the Evolis Primacy you see in the "Devices & Printers" view, uninstall the Primacy driver using Windows' standard uninstall process, then reboot your PC. Once rebooted, download the current driver from www.evolis.com, install it using Administrative credentials, and only connect the printer when the install program calls for you to do so.
If that doesn't restore your functionality, contact your Evolis dealer for further trouble-shooting help. If you're in the USA, we can help.
Best of luck,
Safe-Card ID Services
Charlotte, NC USA

Evolis Office... | Answered on Apr 11, 2019

Hi Marilyn - when the power light is flashing, and no other lights are on, that usually indicates it is receiving data from your PC. Disconnect the power and data cords from the Primacy, then ensure you have ribbon & cards loaded, and that the card thickness gauge is set appropriately for the card thickness you use (usually 30 mil). Then plug in ONLY the power cord to see if the printer will start normally while disconnected to the PC.

If so, go to your PC and clear out the print queue (Control Panel=>Device and Printers=>right-click on the Primacy and select "See what's printing"=>delete all pending jobs). Once done, repeat on any other PC's that have access to the printer. Once all PCs have had their job queues cleared, reconnect the data cord and try again.

If this still fails, feel free to contact us for further troubleshooting - we're an authorized Evolis dealer and service center.

Good luck!
Safe-Card ID Services
Charlotte, NC USA
+1 888.485.4696

Evolis Office... | Answered on Mar 02, 2018

The printer should have had 1 cleaning card packed with the driver disk and warranty pamphlet when it arrived new. If you've not used it yet, that's the first thing I'd check.

If you have just a few cards to print, you can click through the cleaning warning (unless you've already done this for 200 cards beyond the 1,000-card cleaning requirement?) and continue printing.

If your printer is still under warranty, then you should avoid the temptation for other shortcuts or circumventions - the print-head warranty is invalidated if you go beyond the required cleaning interval by too much. A replacement print-head has a list price north of 500 USD - generally not worth the risk if you can hold on a couple of days.

Evolis Office... | Answered on Nov 08, 2017

Pps;1 will restore the status reporting to normal/factory default state. There does not seem to be a single command to reset all parameters to factory defaults. You find the full printer-command documentation within the printer SDK, available for free download at the manufacturer's web-site.

Evolis Office... | Answered on Aug 02, 2017

If you're referring to the light just below the power-button light, and it is flashing, that usually indicates the printer is unable to feed a card. But you later indicate that it did feed the card, as it was pulled through and ejected after restarting the printer. Some other things that can be occurring:

1. The Primacy has a low-card indicator/sensor where that light will flash if you have fewer than about 20-25 cards loaded. Fill the hopper and see if the behavior changes.

2. The card not printing/rejecting may be a symptom of your having the driver set for a different ribbon than you have loaded in the printer. Evolis puts the part-numbers on the side of their ribbon cartridges, so make sure you've selected the right one in the driver.

3. You may be out of ribbon. Each ribbon cartridge has a fixed number of prints that it will do. This is electronically controlled and limited through the use of an RFID tag embedded in the ribbon cartridge. For example, a R5F008AAA ribbon is limited to 300 prints. So, while there may be ribbon remaining on the spool, if the ribbon has done 300 prints, it won't allow you to print more and will also act as you describe.

4. There are a number of other potential causes and fixes beyond these most common ones - driver settings, firmware updates, calibration routines, etc. - should the above not resolve the issue.

And, if I can get on my soapbox for a moment, you really should establish a good working relationship with an Evolis authorized dealer (like us). These plastic card printers really exist in a technology niche and, as you are seeing, require some specialized knowledge and expertise. Most authorized dealers will provide at least a basic level of support and service via phone for free to their REGULAR CUSTOMERS. That means that if you buy your printer and supplies from them, they're happy to help you out when the need arises.

However, if you want to be a do-it-yourself guy, searching the web for the rock-bottom lowest price on your printer and supplies, well ... you get what you pay for.

Evolis Office... | Answered on Aug 02, 2017

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