20 Most Recent Kensington Mouse-In-A-Box Optical Elite Mouse DB72121 Questions & Answers


Hi, You need to install the mouse's dvd-cd that should now work correctly, Remember to uninstall any other mouse operating system & restart you PC before doing this. Please leave me feed back: Malcolm Campbell, Thanks.

Kensington... | Answered on Nov 11, 2017


Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

Kensington... | Answered on Jan 16, 2009


have you checked the battries in the mouse as the battries that com with the mouse don't last long and have you pressed the connect buttons on receiver and mouse as somtimes usb power receivers loose connection on laptops try this one. hope this works

Kensington... | Answered on Aug 15, 2007


I don't think the company supports this device with software updates probably not worth your time.

Kensington... | Answered on Aug 16, 2019


Power on keyboard with 5 seconds button on. Keyboard will start with LED slow two flash mode.
Go to Device menu and "Add a device". Select Keyboard.
On the UI keyboard, input "0000" (no enter), and touch "add".
Then on the physical keyboard, input "0000" + Enter.
It should make start connecting.
The UI changes into connecting view. But it already connected.
You can test with pushing "Windows Key" on the physical keyboard.
After connected, both LED on keyboard was automatically turned off. It is still working normally.

Kensington... | Answered on Jul 10, 2018


The mouse is too old and Kensington's website no longer supports it. Time to buy a different brand.

Kensington... | Answered on Jun 27, 2017


If it is a wireless mouse check the battery. Otherwise, replace the mouse. Check the cable to see if any critters have been chewing on it. My cat chomped the mouse cable and it ruined the motherboard

Kensington... | Answered on Jun 27, 2017


If you have unused USB ports on your PC you can plug in more than one mouse and they will both work.

Kensington... | Answered on Jun 27, 2017

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