20 Most Recent Kensington PilotBoard 64385 Questions & Answers

You may need to resynch the keyboard with the receiver. I'm not 100% sure of the procedure for the Kensington PilotBoard - but normally all you need to do is hold down the Connect or Synch button on the receiver (in this case the USB Dongle) until the light begins to flash. Once it's flashing, press and hold the Connect or Synch button on the Keyboard (usually its on the back) until the light on the receiver stops flashing.

Kensington... | Answered on May 05, 2011

You would have to tell me the model to be sure. However the packs are so cheap now days from sites like newegg.com your better off buying new.

Kensington... | Answered on Mar 08, 2011

Mine does this often as well. The only solution I have found myself is to pull the batteries for20-30 seconds or so.

Kensington... | Answered on Sep 24, 2009

I think the best solution to this problem is unplug the USB adapter and remove the batteries from the keyboard for about 30 seconds.  Do them both at the same time.  I've noticed if I only remove the keyboard's batteries and put them back in, it wouldn't work.  Also if I removed the USB adapter and then plugged it back it, it wouldn't work.  But, if I do them both at the same time, problem is fixed.  

Kensington... | Answered on Apr 21, 2009

Are you saying it will stay on even if you press NumLock to turn it off? That's weird. But on most computers NumLock automatically comes on ...you can change this in the computers BIOS. Try pressing F1 as your computer is booting up to change this option.

check out this will solve your problem.

Kensington... | Answered on Mar 14, 2009

battarys maybe running low on juice or the ball may have oil on ball, look for reset switch on buttom of mouse press on it,

if info ray type clean the light area, reset the mouse and the usb plug in usb mouse adapter, it may be colored ot not, should be the same color as the mouse one is reset both at the same time.


Kensington... | Answered on Feb 06, 2009

Have you replaced the batteries?

Then, Normal 0 Press the Receiver button (and the lights will start flashing.
If the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.
Then they should work okay.
Hope this helps. Bud

Kensington... | Answered on Jan 19, 2009

You're very welcome. Glad we could help. Thanks for noticing.

All the best.

Kensington... | Answered on May 29, 2008

I don't think the company supports this device with software updates probably not worth your time.

Kensington... | Answered on Aug 16, 2019

Power on keyboard with 5 seconds button on. Keyboard will start with LED slow two flash mode.
Go to Device menu and "Add a device". Select Keyboard.
On the UI keyboard, input "0000" (no enter), and touch "add".
Then on the physical keyboard, input "0000" + Enter.
It should make start connecting.
The UI changes into connecting view. But it already connected.
You can test with pushing "Windows Key" on the physical keyboard.
After connected, both LED on keyboard was automatically turned off. It is still working normally.

Kensington... | Answered on Jul 10, 2018

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