20 Most Recent Quantum SuperLoader 3 LTO-3 Tape Drive Questions & Answers


Brand new unit, same issue.

Quantum... | Answered on Apr 12, 2018


Your question is not very clear.

Is the drive not accepting a new tape or is it not accepting a new cleaning tape?

LTO Cleaning tapes have a life span of between 20 and 50 cleans and once they go above this they expire and do not work again. I suggest you try using a brand new cleaning tape to try the cleaning cycle again and then try your backup again with a brand new tape too. This should eliminate all your media from you list of problems.

If the Superloader continues to either reject tapes or the cleaning light / alert persists then i am afraid it will need to be sent for repair as it is likely the read write heads will need replacement / service.

Visit the link below and they should be able to help and offer a full warranty too.
Autoloader Repair Service Adv Exch loan units available

Quantum... | Answered on May 24, 2017


The element error usually points to the drive, the best thing is to do is run the full diagnostics for the drive, and see what other hardware codes you receive, if it still points to 2b, then it is either the drive or the solenoid of the magazine failing. If you have a two magazine setup, just reverse the other magazine and test it that way.

Quantum... | Answered on Feb 03, 2017


Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

Quantum... | Answered on Feb 03, 2017


I have two of these Quantum SuperLoader 3 (with LTO3 drives) and one does keep giving me the same hassle. I haven't figured out how to fix this, but I've gotten past the error: disconnect the autoloader from the host computer (i.e. or stop rsm, mtx, or whatever controlling sofware you use), reboot the autoloader, get the tape out of the drive (e.g. move command from the autoloader's console or web interface), insert a cleaning tape (a few times), reconnect everything (i.e. start back up your controlling service).

I’m happy to assist further over the phone at https://www.6ya.com/expert/shunter_ccf54e0913bd0501

Quantum... | Answered on Feb 09, 2011


The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.

Quantum... | Answered on Feb 07, 2011


power down both the library and computer, disconnect the library, power up the library. Check the operator panel of the library for an online ready status.

Quantum... | Answered on Jan 14, 2011


I found this solution on line and it worked for me. Believe it or not I used a butter knife and stuck it between the magazine and mail slot close to the bottom. You will hear a click and the magazine will pop out. It is like using a paperclip for a stuck CD. Make sure you power the device down and unplug it.

Quantum... | Answered on Dec 02, 2010

Not finding what you are looking for?
Quantum SuperLoader 3 LTO-3 Tape Drive Logo

35 questions posted

Ask a Question

Usually answered in minutes!

Top Quantum Computers & Internet Experts

SirEbrum

Level 2 Expert

57 Answers

Shawn DuRee

Level 3 Expert

356 Answers

Marvin
Marvin

Level 3 Expert

84619 Answers

Are you a Quantum Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Quantum Computers & Internet

  • Quantum Computers & Internet

Most Popular Question

elem table bad 2b error

  • Computers & Internet
Loading...