20 Most Recent Magicard Rio ID 2 Card Printer Questions & Answers

Hello Julie,
I'm presuming that this is in fact a Tango 2e model given the error number (06:11).
If this is an older Tango 2e printer, then the problem could be due to a build-up of old grease on the flipper shaft. The problem is often accompanied with a loud buzzing noise when the stepper motor stalls.
If you follow the instructions in this document very carefully;


You will be able to clean off the old grease, and apply a tiny drop of fresh general-purpose grease. The whole process should take no more than a few minutes.

Let me know if you have any problems.

Kind Regards,


Magicard Rio ID... | Answered on May 13, 2014

Hi Magicard Rio Pro message:
"General Error : Contact technical support, quoting error 24:04".
Somebody help me?

Magicard Rio ID... | Answered on Aug 23, 2013

Hello ortunosergio,I'm guessing that since you have the error code, that this is a Tango 2e model. Flipper Jam 06:06 means the printer did not see the flipper's rotation sensor clear while rotating the card. There can be many different causes for this error, some depend on the age of the printer.
To get a better view of what is happening, open the lid and slide the small filler panel (front / top of printer) towards the rear. Then lift it up and remove it. Remove the dye film if it is fitted. Close the lid. Switch off the printer. Remove the rear card hopper. Have a single card ready to manually insert into the rear of the printer (see below).
On the rear of the printer, press and hold in the small test button above the Ethernet socket. At the same time while holding in the test button, switch on the printer (keep holding the test button). When the printer says 'Soak Test' on the front panel, let go of the test button. When prompted, manually push the single card into the rear of the printer. The printer will now cycle through the card transport / flip / return. Watch very carefully while the flipper is rotating the card. Is the card hitting something? Are there any strange noises (a loud buzzing noise would indicate the flipper card transport stepper motor was stalling. Is it possible maybe to take a photo of exactly the position of the card when the error happens?
In the meantime, check the following;

  • Check that the Black rubber roller is in the centre of the flipper mechanism (this can sometimes move to the left-hand side).
    With the printer switched off;

  • Manually rotate the flipper so you can see the White nylon roller on the underside. Check that the leaf spring has not been bent out of position (happens if there have been double card feeds - check card thickness adjuster at the rear '30' = 0.76mm card thickness).
  • This one may sound strange, but it makes a difference; The front fascia panel must be level with the two long side panels. Even just 2mm too high will cause the card to hit the fascia panel. It can be gently tapped down using the palm of your hand. If necessary, remove the side panels to access the front fascia fixing screws (4). A 5.5mm nut spinner is useful here.

What would be extremely useful would be if you could shoot a small video showing the error as it happens (during the soak test maybe).

Finally, check your printer's warranty status here;


If it's under warranty, then it can be returned for repair free of charge (excluding shipping).

Let me know what you find.



Magicard Rio ID... | Answered on Feb 28, 2013

Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

[email protected]

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.



Magicard Rio ID... | Answered on Jan 15, 2013

The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Magicard Rio ID... | Answered on Feb 17, 2010

It definetelly problem with printing head. One of the needle broken.

Magicard Rio ID... | Answered on Sep 23, 2009

Hi There,

Just go to the following web site;


Enter your printer's serial number in the QuickSearch box.

At the bottom of the search results you fill find a useful video tutorial called 'Loading cards'.

The trick is the hopper has to be offered up to the rear of the printer at a 45 degree angle, then as bottom of the hopper engages, tilt if forward and it will drop down into position.

Like you say, I am assuming that you have the correct hopper, but you will see the correct hopper on the video!

I hope this helps.



Magicard Rio ID... | Answered on Apr 01, 2009

Hi There,

Could you scan one of your cards and insert the image in your reply?
Just a dummy card will do. It helps to be able to see the problem.
Which application are you printing the badges from?
The image position is only for very small 'fine tuning' adjustments to the card start and end positions.



Magicard Rio ID... | Answered on Nov 12, 2008

Cleaned the rollers with an alcohol swab.

Magicard Rio ID... | Answered on Mar 20, 2008

Hi There,

0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

Magicard Rio ID... | Answered on Jan 22, 2008

Reset the driver to all default settings and see if that changes behavior. This should be checked both at the Windows default settings for the driver, and also check through the printer-properties accessible from your badge-printing software.
Check your power-supply to be sure it's the one that came with the printer - improper voltage/amperage can cause dark or light printer, depending on what you have vs. should-have.
Make sure you're using genuine Magicard MA300YMCKO ribbon - there are sometimes knock-offs infiltrating the market through non-dealer channels - particularly on 3rd-party marketplace sites. Get one from a source known to be an authorized dealer to be sure you have the real thing.
If it is still printing dark after the above are all checked, contact a dealer for service options. If in the USA, we'd be happy to assist.
Good luck!
Safe-Card ID Services
Charlotte, NC USA

Magicard Office... | Answered on Jun 03, 2019

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