Maytag... | Answered on Aug 08, 2016
Turn the freezer setting to a lower (not as cold) temperature, and then pour hot/warm water over the tube in the freezer that provides the water for the ice. Yes, the water in the tube may have become frozen.
To access the drain, remove the items and shelves in the freezer, then remove the lower rear panel... there are 2 screws holding it in place about 2 feet up from the bottom. When you have the panel out, you'll see the drain below the evaporator coil... take that back, you won't actually see the drain 'cause it's covered by ice, but it's there.
You can use a turkey baster to suction up water, and an aluminum pan to catch the run-off.
Use a hair dryer to melt this block of ice. Then remove that aluminum shield that's sitting there... this will expose the actual drain hole. What I do at this point is pour some very hot water (not much, about a cup) into the drain to help thaw the ice in the drain and use a small flat head screwdriver that's about 4" long to poke/scrape/dig in there and help it out.
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