20 Most Recent Dyson DC15 Animal Bagless Upright Cyclonic Vacuum Questions & Answers

Hello, this is Ava with Think Crucial.

You may refer to your User's Manual on how you may clean vacuum filters by clicking the link below.

Dyson DC15 Owner Manual

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I hope this was helpful.

Ava B.
Think Crucial Customer Care

Dyson DC15... | Answered on Mar 20, 2017

Most likely cause is that the handle needs to be full upright to engage the attachment hose. If it's tipped backward, like you'd have it when doing vacuuming with the bottom unit, it's shut off. You may also want to move the handle to full upright and then back to deeply angled backward a few times in event that the mechanism is stuck or sticky. Good luck!

Dyson DC15... | Answered on Nov 02, 2015

how can i open it up to clean inside , i have done all the above and it still smellsl doggy

Dyson DC15... | Answered on Jun 22, 2014

Likely full of hair and debris. Need to remove the lower end to get to the ball hinge. Remove debris.

Dyson DC15... | Answered on Jan 13, 2014

Hi Wanda, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC15's cleaner head. It's worth following the steps shown in the Support video attached to help check there is nothing in the cleaner head that could be jamming the brush bar, stopping it from rotating freely.

If you can't see any obstructions, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

Best wishes,

Dyson Online Customer Support

Dyson DC15... | Answered on Nov 13, 2013

I've never seen a Dyson with a "medal". For that matter, I've never seen a Dyson with any metal parts either, except the screws.
You should take it to a qualified vacuum repair shop to make sure the parts aren't necessary before running it again, just in case.

Dyson DC15... | Answered on Oct 21, 2013

Hi, Jennifer,

I am very sorry to hear about this issue with your DC15 brush bar. The issue you described is highly unusual and we would like to speak with you directly in hopes to resolve this matter as soon as possible.

Please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or reach our UK colleagues at 0800 298 0298. Our experts will be happy to assist with this issue.

Best wishes,

Dyson Customer Service

Dyson DC15... | Answered on Oct 07, 2013

Here is how the switch assembly should go together:it may need a new switch




Dyson DC15... | Answered on Jul 22, 2013

It goes under the hose. Where the hose connects to the cleaner head.

Dyson DC15... | Answered on Jul 07, 2013

Hi Jennifer,

I'm sorry to hear you're having difficulties with your DC32 Animal. If you've been unable to resolve this issue after checking for blockages and washing the filter, I'd encourage you to give the Dyson Spain Helpline a call on 902305530. Alternatively, if you email asistencia.cliente@dyson.com, someone will be in touch as soon as possible to provide assistance.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

Dyson DC15... | Answered on Apr 18, 2012

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