20 Most Recent Sony Handycam DCR-HC20 Mini DV Digital Camcorder Questions & Answers


Sony have a support page for this camera with many issues covered including those in your question, at THIS LINK

Sony Handycam... | Answered on May 18, 2017



Tape mechanism problems can be quite complicated but they can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be diagnosed by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

Sony Handycam... | Answered on Jul 17, 2014


HI! I'm sure you can find solutions of your problems in this service manual SONY DCR HC16E DCR HC18E DCR HC20 DCR HC20E service manual repair...

Sony Handycam... | Answered on Mar 26, 2014


you can buy it from Radio Shack or whatever computer store or electronic store from your area.However you can reach the website from SONY/USA or get the support via ONLINE chat for to supply casette cleaner.

God bless you

Sony Handycam... | Answered on Nov 21, 2013


Take off the screws at the left side of the lcd screen, than open gently the case. Use a air can than spray for cleaning. The lcd screen is now back on duty...

Sony Handycam... | Answered on May 30, 2013


Try using wet head cleaning tape. If no solution then need replace the video head if you can't do, go to service shop to change it

Sony Handycam... | Answered on Feb 11, 2013


Unfortunately, the original software is not available for download. However, you can use i.LINK interface and use the Windows Movie Maker available in the Windows to transfer videos from the Camcorder.

Sony Handycam... | Answered on Feb 05, 2013


Most likely, the flex cable that runs from your LCD to your main PCboard is bad. The only thing that you can try to do is flip your LCD around and against the camera. See if the touch screen will work then. The camcorder will still need to be repaired by an experienced technician at some point.

Hope this helps.
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Sony Handycam... | Answered on Mar 09, 2012


The most likely cause for this is a damaged or defective flexible ribbon cable that connects the LCD to the camera body and will require disassembling the camera and LCD assembly to repair. This can be done fairly inexpensively but it's not really a user serviceable problem and should be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com.

Sony Handycam... | Answered on Oct 25, 2011


Error code 61:00 indicates a problem in the focus mechanism. The most likely cause for this is a lens out of place or impaired in some way. This will require disassembling camera to remove the lens block and then disassembling the lens block to repair. This can be done fairly inexpensively. However, it's not really a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com.

Sony Handycam... | Answered on Oct 14, 2011


This is usually caused by a defective CCD image sensor and will require disassembling the camera to repair. The lens assembly will need to be removed, the old CCD de-soldered from the circuit board and a new one installed in its place. This can usually be done fairly inexpensively. However, it's not really a user serviceable problem and will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Sony Handycam... | Answered on Sep 29, 2011


The most likely cause for this is a zoom or focus lens out of place or impaired in some way. This will require disassembling camera to remove the lens block and then disassembling the lens block to repair. This can be done fairly inexpensively. However, it's not really a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com.

Sony Handycam... | Answered on Sep 14, 2011


This error code indicates a problem in the tape transport system and can be caused by several things including the transmission gear in the tape mechanism not engaging properly or a defective clutch in the take-up spool and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Sony Handycam... | Answered on Aug 17, 2011


Sounds like a sensor problem. I recently called Sony with a similar problem for my own mini DV cam. They will give you a repair cost estimate and tell you how to send it to the company for repairs. They are also refurbishing my cam, besides replacing lens and sensors. It's worth the cost to avoid having to purchase a new camera. I have 7 or 8 Sony DV cams for my media business, and this is the only time sending one in for repairs.


The number as listed on the Sony website: Priority Service Line (for U.S. only): 239-768-7547. Once you wade through the maze of recorded menu options, and get to Camcorder Repair service department, they will help you very efficiently.

Sony Handycam... | Answered on May 16, 2011


This is usually caused by a defective CCD image sensor and can be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Sony Handycam... | Answered on Apr 23, 2011

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