20 Most Recent HP PSC 2355 All-In-One InkJet Printer - Page 5 Questions & Answers

Sounds like one of the gears has probably broken

check out the HP website for suitable alternatives .if your in the uk try http://h40059.www4.hp.com/uk/printers/ otherwise start at http://www.hp.com/

Hello.

From the HP site:

There could a problem in the pickup assembly area of the product. There are twoblack Mylar light shields approximately 3.5 inches long. They are located onboth sides of the pickup roller under the pickup roller rod. One or both ofthese black Mylar shields can be tucked under, or partially bent when removinga paper jam from the paper input tray slot.
Reposition the black Mylar light shields back into the proper position.

1. Unplug the power cord from the product.
2. Remove the paper and paper input tray.
3. Slide hands, palms side up, into the paper input tray cavity until the fingertips reach the end of the cavity.

4. Bend fingers up to push theblack Mylar light shields back into place. The proper position of the blackMylar light shield will be flat.
5. Reconnect the power cord.
6. Print a self-test/configuration page to verify product is functioningcorrectly.
If still a problem, make sure that the tray, paper is locked in thecorrect position. Sometimes the spring in the tray can become worn out andloose. You can take that out and spread it out a little. Also, make sure thatthe tray bottom is free to move. Take out the paper and see if it goes up anddown correctly. If you don't hear the pickup roller moving or the motor runningyou may have a bad feed roller gear. There also, could be a problem with thepickup roller.

Hope this helps.

Hi,

I am sorry to hear regarding the problem.

This is a common problem on these units. Unfortunately, there is no ' quick ' fix for the same and more often you would end up sending the unit for repair. This is recommended only for products under warranty.If the product is out of warranty, repair is never recommended as the cost would be high as compared to the cost of the new one. In these situations, you are advised to call up HP hotline and raised a complaint against the same. They are usually customer oriented and more likely would offer a new printer in lieu of this at a highly discounted price.You could try the below steps :

Please follow the steps below to reset your printer:

1. Verify that the unit is switched on.
2. Open printer and remove ALL cartridges.
3. Unplug the power cord from the printer. (not from the outlet)
4. Now unplug the cable form the wall outlet
5. Wait 30 seconds.
6. Plug the power cord back into the printer.
7. Plug the power cable directly to the wall outlet (not to a surge protector, etc)
8. Open the top cover and reinsert the cartridges.
9. Turn the unit on.
10. Print a document to test


If that does not work, try to reset the printer to default factory settings:

1- Press the print photos and red eye removal buttons2- It should ask you to enter the special key combo in the printer
3- You need to enter: print photos button, red eye removal button, print photos button
4- It display some sort of a Support and some numbers
5- Press the right arrow and try to find the resets menu
6- In resets menu, choose partial reset
7- Press ok
8- The printer should turn off automatically
9- Wait for 1 minute
10- Turn the printer back on

If the problems remains unresolved, it would confirm hardware malfunction and new printer would be on the cards.I am sorry to be a bearer of bad new, however this is the only solution.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

have check it to the service center maybe some wire got loose or cut

power the printer then open the cartridge cover located infront of the printer on the left side then the cartridge move in position push down the cartridges, then pull be sure not to push harder

it has a maintenance option just go to control look for devices and printer click it then choose the model of your printer then right click on it the select prefferece and there you will find the maintenance option.

Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer.

If these steps did not resolve the issue, please let me know.


Thank you so much. I Remain


adonscott
HP TECH

Whenever I have a problem with my printer it seems easier to just go to the control panel and delete it. Then restart the computer and it should find it or use the disc that came with it and reinstall. They can really be a pain.

You can use the following Cartridges :-

94-Product Number: C8765WN
99-Product Number: C9369WN