20 Most Recent Miele s558 Silver Moon Vacuum Questions & Answers

Someone gave me a Miele S558 with this exact problem and I fixed it by disassembling the power hose and cleaning the contacts, bend them a little bit so that they exerted more force onto the metal ring, and reassembling. The end of the hose that attaches to the canister had the worst connection and this end was the most difficult to disassemble (I actually could not disassemble it completely, just enough to pull out the contacts and cleaning/bend them). Check other answers for how to clean the power hose contacts for more details on how to do this, I'm just saying that cleaning them did fix my problem. Good luck!

Miele s558... | Answered on Dec 11, 2018

That's remarkably good news. You can almost certainly fix it for about twenty cents in about twenty minutes. First, open the main bag chamber, and remove the upper bag chamber lid. This can be achieved by gently prying back the tabs back by the hinges, and then sliding the whole thing upward. Next, you'll want to remove the exhaust filter and the two screws holding the control unit to the back of the vacuum. (The black part.) Lift up at the front of the control unit and it should lift away. This may make a terrifying snapping noise, don't worry about it. You didn't break it! Next you'll need to remove the screws that hold the main chassis onto the base. I believe there are roughly seven, in a perimeter around the chassis, if memory serves. Note that there are a couple up by the handle part. Once they're all removed, the whole thing should lift right off. Now, here's the actual cause of your problem. Over time, the cord reels in these guys start to wear out a little bit, and what happens is that the electrical contacts that keep power flowing through your reel start to move apart from each other. Locate the cord reel, which should be hanging out in the base area. Grab the white reel itself and wiggle it left and right. See all that play? So here's the fix: get a ziptie from an auto parts store or any place like that. Remove the screw holding the cord reel assembly into the machine and lift out the cord reel. When looking at the reel, you should be able to see the electrical leads that come out of the center of the wheel: one black, one white. On the OPPOSITE side of the reel from those wires, you're going to want to put the ziptie around that central axle. This will then take out all that slack you were feeling. Make sure you clip the end of the ziptie before you re-install your reel. Place the cord reel back in the body and then make sure you re-thread the cord through the hole in the back of the chassis. Place the chassis back on, replace the screws. Place the control unit back on, and replace the screws, snap the chassis lid back in, replace your bag and filter, and you should be in business. Please note that this works 99% of the time, but occasionally a reel will wear out to the point where this fix won't work. If it does, you do now know how to install it, so you shouldn't have to pay anyone else to do it for you. A new reel costs about $120, which is why I ALWAYS tried this fix first. Also of note: I wrote these instructions from memory, so if you're trucking along and you find that I've missed something somewhere, post another clarification request and I'll walk you through it. Good luck! -R

Miele s558... | Answered on Jan 15, 2017

sounds like its blocked in pipe somewhere take hose of and push something like a long brush handle through the pipe if there's anything in there it will get pushed out

Miele s558... | Answered on Dec 06, 2016

It is not generally necessary to replace the entire cord reel, although occasionally it is.

Here's the quick and easy DIY way to make your cord reel work again: you will need a #2 phillips head screwdriver, any flat head screwdriver, a pair of scissors, and a zip-tie.

First, remove the bag compartment lid by gently prying the hinge parts inward with the flathead screwdriver until you can lift it free. Remove bag and exhaust filter, and then remove the two screws holding the rear control panel on. Lift the front of the control panel upward until you hear a horrible unpleasant crunching noise. You didn't break it.

Lift that free, and remove all screws from the top of the main housing. (I believe there are 6 or so... but I can't remember off the top of my head.) The housing should then lift free.

You should now be able to see your cord reel. see if it wiggles back and forth along the central axle. If it does, you'll want to place the zip tie around the side of the axle which is away from the large round copper contacts which look almost like leaf springs. This will ensure that the contacts make electrical contact again. Cut off the excess zip-tie.

When putting the parts all back together, it is essentially a reverse of the disassembly, but be sure that you thread the cord through the hole in the back of the housing before you attempt to screw the housing down, or you will be very sad; both because you'll have to disassemble it again, and because you'll probably jack up your cord and have to replace the reel, which is what we're trying to avoid.

Test machine. If it works: party. If not, you will have to replace the cord reel.

For further clarification on the process, contact me.

Good luck,


Miele s558... | Answered on Aug 30, 2015

I think it was made in 2008, I found a phone number 1-800-221-8227, maybe they can confirm

Miele s558... | Answered on Dec 08, 2014

My S558 Red Velvet had the same problem. I disassembled the handle and cleaned the rings and electrical contacts. The problem has not come back.

Miele s558... | Answered on May 18, 2014

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