Top 20 Canon SmartBase MP390 All-In-One InkJet Printer Questions & Answers

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Printer is asking for a cartridge but the cartridges are in place

Cartridges were defective PURCHASED NEW CARTRIDGE Bitmeyen Kartu
4/4/2013 1:42:30 PM • Canon SmartBase... • 71 views • 0 helpful votes
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HI I VE JUST BOUGHT A NEW PRINTERHEAD FOR MY CANON

You could try to reseat the printhead again.
Remove printhead, lower printhead lever, close cover.
Let printer to cycle to alarm condition.
Reinstall printhead.
1/11/2011 7:42:44 PM • Canon SmartBase... • 107 views • 0 helpful votes
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My Canon MP390 Printer has come up ''Waste Inn

CANON printers "compute" the "fullness" of the waste-ink container, based on the number of pages printed, and the "density" of the ink on each page. So, this calculation has produced a "nearly full" prediction. Take the printer to a qualified technician.
They will empty the waste-ink container, and "reset" the electronics in the printer, back to "zero-per-cent-full".
8/5/2010 2:44:12 PM • Canon SmartBase... • 228 views • 0 helpful votes
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Canon Smartbase MP390 won't print and blinks

Are they the manufacturer's new cartridges? Frequently refilled or non-branded cartridges will not be recognized; if so replace with new ink tanks from Canon. Otherwise pull out the ink tanks and reinsert them. They may not be fully seated. New cartridges may be required to replace a bad cartridge; talk to Canon about the warranty.

Power cycling the printer (on/off, pulling the power cord) may reset an error. Some printers need to be on when the power cord is removed from the unit and then the wall to do the reset.

The next thing is to check the printhead if it is removable. (There is a lever that locks the printhead on some printers - lift it up after removing the ink cartridges. You can then pull the printhead and clean it (lint-free cloths and bottled or distilled water). Wipe away from critical parts.) Finally a new printhead may help; otherwise the unit needs service.

I hope this helps.

Cindy Wells
7/23/2010 4:20:09 PM • Canon SmartBase... • 314 views • 2 helpful votes
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I need the driver software

Hi,
Please get it downloaded here :
www.nodevice.com/driver/MP390/get34271.html
10/6/2010 12:28:59 PM • Canon SmartBase... • 43 views • 0 helpful votes
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Canon mp390 won"t print

Hi. I share your frustration. Three heads in one year is unacceptable. I think your idea of purchasing a new printer is a good one. Look for sales and put this frustration in the trash as it must have a more serious issue going on. J.
7/20/2010 9:06:00 AM • Canon SmartBase... • 189 views • 1 helpful votes
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The printer has a fault code ##343flashing?

Go to this site... the waste ink tank counter says it is full...<br /> <br /> <a href="http://www.fixyourownprinter.com/forums/printer/41386">http://www.fixyourownprinter.com/forums/printer/41386</a>
8/30/2010 2:33:12 PM • Canon SmartBase... • 46 views • 0 helpful votes
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I have a check printer error. I have turned the

Hello,
Please get it downloaded here :
www.nodevice.com/driver/MP390/get34271.html

jay
6/11/2010 11:08:06 PM • Canon SmartBase... • 77 views • 0 helpful votes
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The cartridge carriage has jammed at the right

try first replace encoder strip, and observe if ink cartridge in normal function.
3/29/2010 12:41:02 PM • Canon SmartBase... • 433 views • 0 helpful votes
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What aproblem ##343

please change your printer logic card or repair it
6/2/2010 10:37:16 AM • Canon SmartBase... • 61 views • 0 helpful votes
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1answer

Canon Smartbase MP390. I cannot print in black at

1. Clean your print head using denatured alcohol solvent which can be purchased from most hardware stores. If unavailable, use 91% Alcohol (isopropyl alcohol (first aid antiseptic) which is available for less than a dollar at most Walmart pharmacy departments.

*Warning: You may want to use a pair of latex exam gloves as this is a messy process and can stain your fingers.
Time necessary 45-50 minutes
Supplies needed:
Isopropyl Alcohol or denatured alcohol
paper towels
latex gloves
sink, bowls and or basin
can of compressed air
very small screw driver
tablespoon or baby bulb type syringe
warm water

PROCEDURE:
1. Lift print head from printer. It pulls out easily because it is held in with the same down lever that holds the cartridge in place.
2. Put two layers of paper towels in the bottom of a dish to protect sensitive sprayer heads.
3. Put enough solvent in dish to cover the screens on which the cartridges sit when in use.
4. Take the two small screws out that hold the white ceramic piece
5. Gently, pry the ceramic piece back and away , to reveal the underside (No need to pull away the glued points on the sides.)
6. Gently, move head up and down to slosh solvent around it the best as you can. Use a table spoon or syringe to pour solvent over all orifices in the print head, turning it upside down and then back a few times.
7. Use canned air with a plastic straw to blow into and through all orifices, alternately sloshing/swishing and pouring solvent over head (be careful not to touch any of the holes, screens, or sprayer heads with anything)
8. Empty dirty solvent from bowl and replace with paper towels and clean solvent. Soak for approx 10 minutes. Rinse again with clean solvent poured directly on all parts, letting solvent overrun and fall into dish or basin.
9. Gently shake the solvent off the head, take it outside and spray with compressed air into all orifices to clear out and help evaporate any remaining solvent. Let sit on a clean paper towel for approx 20 minutes. (There may be a little ink bleeding out of the head, but once it dries completely it does not present any problems.
10. Reinstall head, cartridges and it will print like a new printer.

SUGGESTION: For many years of problem free printing, keep a double set of ink cartridges, one set full at all times. Whenever a cartridge runs out of ink, replace it IMMEDIATELY, with a new one or a refilled one. This gives the print head no chance to dry out and create clogged heads. Routine maintenance of cleaning the heads every 24 months does wonders for keeping your printer in new condition.

Hope this helps. .
3/28/2010 8:51:48 PM • Canon SmartBase... • 344 views • 3 helpful votes
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My printer can not read the cartages

First remove the power source.

Try cleaning the contacts on both the cartridge and the printer. I'd use a soft dry lint free cloth first.

I know your's isn't a HP printer but, HP reccommend you use distilled water and cotton buds to clean. They don't reccommend using alcohol based cleaning agents.

If you use water, you must wait for it to evapourate before inserting the cartridges and switching on.
5/11/2010 10:57:17 AM • Canon SmartBase... • 59 views • 0 helpful votes
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How do I reset waste ink tank full on Smartbase

Issue: Alarm / Power light flashes orange 8 times consecutively (Waste Ink Nearly Full Error)
Solution: Press the <RESUME/CANCEL> button to clear the error (1700)
Waste ink absorber error 1700
The printer has a built-in waste ink absorber to hold the ink used during print head cleaning. Eight flashes indicates that this absorber is nearly full.

Press the <RESUME/CANCEL> button on the printer to clear the error, so you can continue the print job. The printer will need to be serviced as soon as possible.


Issue: Alarm / Power light flashes orange 8 times consecutively (Waste Ink Nearly Full Error)
Solution: Press the <RESUME/CANCEL> button to clear the error (1700)
Waste ink absorber error 1700
The printer has a built-in waste ink absorber to hold the ink used during print head cleaning. Eight flashes indicates that this absorber is nearly full.

Press the <RESUME/CANCEL> button on the printer to clear the error, so you can continue the print job. The printer will need to be serviced as soon as possible.


1/5/2010 3:23:08 PM • Canon SmartBase... • 695 views • 0 helpful votes
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I have changed the printer head and cartrages

I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don
3/11/2010 7:27:27 PM • Canon SmartBase... • 113 views • 2 helpful votes
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2answers

Canon mp 390 waste ink near full

Some user tried the procedure to reset waste ink tanf full on Canon MP 360 and ... Reset Ink Level for Canon MX300 · Reset Counter Canon iP1500 and iP1000 ...
tricks-collections.com/waste-ink-tank-full-reset-canon-mp360/
12/6/2009 2:51:02 PM • Canon SmartBase... • 1,362 views • 5 helpful votes
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Colors do not match the color images

http://swapink.com/Merchant5/merchant.mvc?Screen=cp_faq&Store_Code=SI

The first tip on this site should clear out the nozzles. Using warm water seems to flush the nozzles out better.
3/22/2010 2:30:50 AM • Canon SmartBase... • 45 views • 0 helpful votes
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Trying to add printer to my computer but lost

download the drivers fro the canon website and then you can add the printer to your computer
3/18/2010 2:20:00 AM • Canon SmartBase... • 48 views • 0 helpful votes
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Trapped ink cartridge on printer

Instructions

1. Step 1

Remove the printer inkjet cartridge from the printer. Inspect it to make sure that it truly has ink left in the sponge that is worth going after. If it is dry, this method will not help you get any more out of it.

2. Step 2

Get your blow-dryer from the bathroom, or take the printer ink cartridge to where the hair dryer is.

3. Step 3

Hold the cartridge a few inches from the mouth of the blower.

4. Step 4

Blast the printer inkjet cartridge with hot air from the dryer for a couple of minutes, turning the cartridge so that all sides are warmed.

5. Step 5

Replace the printer inkjet cartridge back into the printer.

6. Step 6

Print your document. This should free up enough ink to print a few more documents. It does actually save you money to do this, even considering the cost of the electricity to melt the ink. The ink in printer inkjet cartridges is the most expensive liquid on the planet. Use every drop to your advantage.
1/26/2010 1:39:25 PM • Canon SmartBase... • 163 views • 0 helpful votes
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Magents prints in thin, almost non-existent threadlike lines

I'm sorry you got that advice to reset your counter, your joy will be gone again when the ink starts leaking out of your printer and the more you clean the more ink will go to the already full absorber. Your paper advance will stop first when ink covers the encoder wheel for the main roller drive. The best you should do now is to have the ink absorber replaced, and get a new printhead to resolve your printing problems. If you really like this printer you should spend a few bucks to fix it right and keep it working much longer...
2/19/2010 5:19:54 PM • Canon SmartBase... • 86 views • 0 helpful votes
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