20 Most Recent Sony Cyber-Shot DSC-S40 Digital Camera - Page 3 Questions & Answers


Hi,
Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the Setup 1 Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa.

Sony Cyber-Shot... | Answered on Aug 20, 2011


Hi,

Here is a tip that I wrote about how to find the manuals, drivers, downloads andsupport for Digital Cameras.

DigitalCamera Manuals, Drivers, Downloads, and Support How to easilydownload Pictures from Digital Camera
heatman101

Sony Cyber-Shot... | Answered on Aug 14, 2011


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Sony Cyber-Shot... | Answered on Aug 05, 2011


it means that your camera is set to have the memorystick detected when connected to a computer. ( camera have options to have memorystick or internal memory detected by computer)

Sony Cyber-Shot... | Answered on Jun 28, 2011


Hi fakrurasi,

The problem seems to be that the settings have been changed and the exposure has been increased, all you would have to do is select the exposure option and decrease the exposure , and then check the images.

This should solve your problem.

Hope this helps ...) Your feed back would be appreciated , Let me know in case you have any queries.

Sony Cyber-Shot... | Answered on Jun 19, 2011


Press [MENU] to display the menu. Select the toolbox icon with the digit 1. Select the "A" icon.

Sony Cyber-Shot... | Answered on Jun 17, 2011


You do not have to have installation disc if you have Windows XP or higher. It recognize it automatically.

Sony Cyber-Shot... | Answered on Jun 05, 2011


Hi your camera has LCD defective. it just need change. you can get the part at http://cgi.ebay.com/Sony-Cyber-shot-DSC-S40-LCD-DISPLAY-SCREEN-MONITOR-NEW-/330487896926?pt=Digital_Camera_Accessories&hash=item4cf29d1b5e#ht_4881wt_961 Installing matter, you can bring to your local repair shop or just bring your camera itself. If the repair shop is decent then, they would charge $10 or 15 for labor. But it is your unlucky, then they would try to charge whatever they want. Thanks and kindly regard!

Sony Cyber-Shot... | Answered on Jun 02, 2011


It's an LCD ribbon cable problem, particular to your model camera. It's easily fixed if you (or someone that you know that's technically inclined) are not afraid to go inside your camera.
See this

and this

but FIRST make sure that you read this.


Sony Cyber-Shot... | Answered on May 29, 2011


Below is the standard procedure for checking for solutions. If you have a card reader available, I'd recommend removing the memory card from the camera and trying to download the images directly from it.

  1. Ensure that all cables are properly secured from the computer to the camera.
  2. Ensure that the memory card has not been dislodged from the camera.
  3. Check the camera's memory socket and the memory card for debris. A can of 'compressed air' can work wonders (typically available at any computer store).
  4. Make certain that the port connecting the camera to the computer is not damaged. Look for any bent pins in the camera's memory slot. Try replacing the camera cable. If the camera uses a USB port, try another USB port. If you don't have another USB port available, try plugging in another USB device to verify that the USB port is working.
  5. Check the power source on the camera. If you're using batteries while attempting to transfer the pictures to the PC, try changing your batteries, recharge the batteries, or use an A/C adapter.
  6. Try reinstalling the digital camera software on your computer. In most cases, reinstalling over top of the existing software will resolve this issue.
  7. Take the media out of the digital camera and attempt to download it to another computer. If all else fails, try formatting the camera media. Most newer-generation digital cameras equipped with an LCD screen have a menu option that can format your media.
Hope this helps.

Sony Cyber-Shot... | Answered on May 05, 2011


I'm sorry that the lens of the Camera is not working and the Camera is displaying "Turn off and ON" message. Please click hear to view the information about the issue. Please click on the sub link on the page to get the instructions to perform the power resetting. If the issue persists after Power resetting, service is required.

Please click hear to locate your nearest Service Facility for the Camera.

Thanks for understanding. Please let me know if you require any clarifications or additional help.

Sony Cyber-Shot... | Answered on Apr 30, 2011


I'm sorry that the Camera is not turning ON. Please follow the troubleshooting steps and check the operation.
  1. Please make sure that you're using fully charged battery.
  2. Remove the battery, press and hold the power button for 5 seconds and then reinsert the battery.
  3. Try using a different battery to check whether the issue is with the battery.
  4. You may also check the battery poles using a multimeter to confirm this if you do not have access to a different battery.
  5. If the issue persists, service may be required.
  6. Please click hear to locate the service facility near your area.
Thanks for understanding. Please let me know if you require any clarifications.

Sony Cyber-Shot... | Answered on Apr 27, 2011


80% of my picture are blurred. Why.

Sony Cyber-Shot... | Answered on Apr 24, 2011


Hello and Welcome to Fixya!

C:13:01 memory stick error message indicates a Self diagnostic message.In C:13:01 the issue may be with the Internal Memory or with the Memory Stick.

To solve it try the following solutions

Format error with the Internal Memory which can be corrected by formatting the Internal Memory.
If it is issue with memory stick then turning the power off and on again or taking out and inserting the "Memory Stick" several times may help in resolving the issue. Error may be because of Unformatted "Memory Stick" which can be resolved by formatting the Memory Stick in the Camera If it not remove by formatting in the camera then connect it to PC and tried to format it again but either FAT instead of FAT32 which is the regular format and then reinserted the memory stick and formatted it with the camara. Now it will be solved if it still exist then it means Memory Stick is broken or not compatible which can be resolved by inserting a new compatible Memory stick


I hope this solution helps you
Your token of appreciation in the form of four thumbs and testimonial will be esteemed.
THANK YOU and Keep Visiting FixYa
!

Sony Cyber-Shot... | Answered on Apr 09, 2011


Make sure the lcd is turned on. usually have a button on unit labeled lcd/viewfinder.

Sony Cyber-Shot... | Answered on Mar 30, 2011


Fixing a Lens Error on a Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Sony Cyber-Shot... | Answered on Mar 29, 2011


Having gone over five months without a response, I assume my suggestion to use a card reader solved the problem.

Sony Cyber-Shot... | Answered on Mar 28, 2011


I called Sony at 800-222-7669 and was told to turn camera off, remove battery, turn camera on holding the power button for one full minute, put battery back in and power up as usual. Probably the one minute drains the residual energy in a capacitor.

I passed the info to my wife but she had solved the problem by tapping on the front to release a bind on the lens coming out. Probably caused by handling during her trip to California. So I don't know if the one-minute thing works but it is certainly worth a try.

Hope this helps you!

Sony Cyber-Shot... | Answered on Mar 25, 2011


I fixed the camera myself as follows:

1. Hold camera firmly in left hand
2. Smartly rap front of camera with knuckles of right hand on the "Cyber-shot" logo.

It worked, now the LCD is working again for free.

Guess I don't need to pay Sony $111.00 for repair service.

Best Regards .

M.R.Mohajeri - I.R.Iran

Sony Cyber-Shot... | Answered on Mar 11, 2011


Hi,

The Clock settings in the Camera displays after the factory resetting which will give an option to set the time and date after resetting all the settings back to factory default. This may also happen if the internal rechargeable battery of the Camera discharges or is not charged fully. This Camera has an internal rechargeable battery to maintain the date and time and other settings regardless of whether the power is set to on or off.
This rechargeable battery is continually charged as long as you are using the Camera. However, if you use the Camera for only short periods, it discharges gradually, and if you do not use the camera at all for about one month it becomes completely discharged. In this case, be sure to charge this rechargeable battery before using the camera.
However, even if this rechargeable battery is not charged, you can still use the camera as long as you do not record the date and time.

You can charge the battery with enough capacity in the Camera, or connect the Camera to a wall outlet (wall socket) using the AC Adapter (not supplied), and leave the camera for 24 hours or more with the power off. This should resolve the issue.

If the issue persists, you have replace the internal battery. You can get it replaced with the help of a service technician.

Thanks for using FixYa.

Sony Cyber-Shot... | Answered on Mar 08, 2011

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