20 Most Recent Toshiba IKWB21A IP Network PTZ Camera Questions & Answers

Try with a smaller card

Toshiba Video... | Answered on May 02, 2017

It's eight years old now, and if as you say it has had intermittent use, then the battery will probably have died unless charged at last once a month.

Toshiba Video... | Answered on Apr 09, 2017

You will probably have to contact Toshiba direct about this.

Toshiba Video... | Answered on Nov 18, 2016

Check battery terminals for corrosion or build ups. CLEAN thoroughly and try with new batteries.

Toshiba Video... | Answered on Nov 16, 2013

Sometimes there is a reset button and sometimes you have to reset it through a menu. Of course, if it won't turn on, then you can't get to the menus.

May I ask, what is you Toshiba camcorder's model #?

Toshiba Video... | Answered on Apr 07, 2012

Hello Charles,

Just to be sure it is NOT a software issue, remove the battery then replace it back after about 5 minutes and then try turning it ON again.

The error you are getting is a "zoom error". A problem connected with your camcorder's optical zoom not working, it is either it has broken parts or something is caught in the zoom mechanism.

If something serious happened to it, like if it was dropped accidentally or a force was applied to it, then it is probably broken parts inside and needs servicing. Otherwise, it could be just dirt or sand stuck inside the mechanism.

To try and resolve the problem with dirt/sand you can:

Hold the camcorder with the lens facing the ground, then tap the side of your camcorder repeatedly.


Use a canned air and spray it into the lens area of your camcorder.

Toshiba Video... | Answered on Nov 15, 2011

Look Around the power switch or the bottom for a USB port.

Toshiba Video... | Answered on Jul 04, 2011

If you are running windows, when you plug your camera into your computer try this: Go to "My Computer" (where it lists your C: drive) and see if the camera is listed as a removable drive. If so, double click on it and see if you can copy the files over that way.

Toshiba Video... | Answered on Jun 03, 2011


You can view, download and print the instruction manual in PDF format by clicking this link.

On the page which opens, click on the "Download" button to download and save the manual.

Please note: Adobe PDF Reader is required to view this manual. Download Adobe Reader

Hope this solves your problem. Kindly let me know if you have any difficulty in downloading the manual.

Thanks for using FixYa.

Toshiba Video... | Answered on May 03, 2011

The software that came with the camera must be installed so the Mac will recognise the Camera, the software must say "For Mac"

Toshiba Video... | Answered on Feb 25, 2011

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