20 Most Recent Dyson DC35 Handheld Vacuum Questions & Answers


I found my MAX button had a crack in it, which was causing it to grab on the sides of the button hole, I tried various methods to free the button, but in the end I resorted to ripping the button cap off. Below the button cap is the max/normal switch itself. It now functions as it should, but is missing the MAX button cap, not really an issue for me, though if I could find a new MAX button somewhere I'd put it on, it looks like it should push straight on.

Dyson DC35... | Answered on Jun 23, 2017


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean-room environment - it should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Dyson DC35... | Answered on Jun 08, 2017


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson is acting that way. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC35... | Answered on Mar 12, 2017


Battery could be depleted and unable to charge.

Dyson DC35... | Answered on Dec 20, 2016


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC35... | Answered on Dec 07, 2016


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC35... | Answered on Nov 23, 2016


i am the same problem too.

Dyson DC35... | Answered on Oct 24, 2016


Dyson has a wonderful warranty program. Have you called Dyson to see if your DC35 is still under warranty?

Dyson DC35... | Answered on Jun 03, 2016


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC35 is currently displaying a slow flashing light when you pull the trigger. In order to determine what's causing the issue, our experts would need to talk you through some simple diagnostic checks when you have your machine easily to hand.

When it's convenient for you, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we'll also be able to confirm whether this is covered under your Dyson warranty.

We'll look forward to speaking with you.

Dyson DC35... | Answered on May 11, 2016


Hi, it's Allan at Dyson.

Checking the connectors is a good first step because it might be something as simple as dust or debris on the connectors.

You can view these by separating the main body and the cyclone assembly.

However, for a more thorough diagnosis I would recommend contacting Dyson directly.

The Dyson Helpline is on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Dyson DC35... | Answered on Feb 15, 2016


Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC35... | Answered on Jan 03, 2016


Hi there,

I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC35... | Answered on Jan 03, 2016

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