20 Most Recent NetGear CG814M Wireless Cable Modem Gateway Router Questions & Answers

You can try resetting your netgear router to default settings. the reset is button located on the rear panel of your gateway to reset all settings to their factory defaults.

Here's the router default configurations settings:

User login URL:
User name (case sensitive): admin or superuser
Login Password (case sensitive): password

You can also check and download your router manual & user guides here:


Good luck,


NetGear CG814M... | Answered on Dec 29, 2018

Hey buddy, this is a plug and play modem gateway and does not require drivers for its configuration. If this modem was provided to you by your ISP then please contact them for its configuration as these modems are ISP specific like Timewarner, comcast, cox. If not, then let me know so that I can assist you further.

NetGear CG814M... | Answered on Sep 04, 2018

I need to know how to find what my wep key is or find out how I can reset it

NetGear CG814M... | Answered on Jun 29, 2016

Connect your router to computer with ethernet cable.
Then access it with following link. or

type user name as "admin" and password as "admin" or blank or "password"

then go to wireless security.
You find there wep key but you need to set new key becasue it is * or # format.
Then set new key then save settings and restart router.
Let me know if you need more assistanse.

NetGear CG814M... | Answered on Jun 27, 2015

Ping is one of the first tools to use to check computer, router and Internet connectivity. It's run at a command prompt, but getting the basic information is quite easy. You can do the whole thing in 30 seconds. 1. To run ping, type Start > Run. 2. Type cmd in the Run window, and click OK. A black and white command line window pops up. 3. Type ping followed by an IP address or a DNS address. 4. Press Enter to execute the command. Three useful examples: 1. ping (This is a "loopback ping" ? your computer trying to talk to itself. This tests whether your computer is able to handle Ethernet traffic. If this has a negative result, the computer has an operating system problem.) 2. ping (If the result is "Request timed out", type ping If that also times out, then the computer is not making a connection to your router.) 3. ping www.netgear.com. (Tests whether your computer can contact Internet computers.) When there is no problem, the ping results look as shown in the following screenshot. Three items of interest in the results are highlighted with arrows. The first arrow shows the computer being contacted is replying. (The DNS address "www.netgear.com" is converted by ping into the equivalent IP address, This shows both that your network is connnected to the Internet, and that that computer on the Internet is running normally. www.netgear.com is always running, so this is a good test address to use. The second arrow shows that Ethernet packets have "0% loss". This is the best possible result. It means that the network connection is lightly loaded, and that it has not been necessary to transmit any of the same information twice. The third arrow shows the average time it took to answer. "Average = 0ms" is the best possible result. Probably you'll only get responses this quickly from computers on your own network. Interpreting Ping when There's a Problem As far as NETGEAR equipment, the problem you're most likely to run into is "Request Timed Out". This means there is no connection. Read these posts: http://www.fixya.com/ThreadView.aspx?prdid=252225&thid=102077 and http://www.fixya.com/ThreadView.aspx?prdid=252225&thid=102074 Another error is "Unknown host", which just means that the DNS or IP address you typed doesn't exist. Probably, you made a typo. Other problems are generally outside the scope of NETGEAR support. Often they are problems with your ISP ? contact them with concerns. A controversial situation is when packet loss is not 0%. Sometimes this indicates a severe problem, but in other situations it doesn't indicate any problem whatever. However anything higher than 5% is definitely a problem. If the average round trip time is > 500 ms, there' s possible latency problem. Again, contact your ISP. Limitations of the Ping Tool * Ping is not a good tool for diagnosing intermittent problems. * Good results are reliable, but ?bad results? could be caused by any number of things, and are not necessarily reliable! * Ping uses ICMP, which has low priority, showing speeds that are slower than regular network traffic. Some computers reject ICMP, and therefore pinging, entirely. * When an IP appears between the source and destination in a traceroute command it does *not* mean that that IP must be pingable.

NetGear CG814M... | Answered on Jul 24, 2012

You are trying to open the NAT on the router for X-box.
For this you will need to reduce the MTU settings on the router to 1365.
You will also need to trigger some ports on the router.
For this you will need to open the router set up page.
Router set up page is the page where you can change the settings of the router

Click Here to know more about router and network

NetGear CG814M... | Answered on Apr 11, 2010

Hi, your router does not support wireless mode 802.11a, now I haven't got the Xbox 360 Wireless adapter, but it supports all 3 standards (802.11a, b, and g) So should work fine with your current setting on 802.11g, the 802.11a is recommended because it avoids interference especially from microwaves, as this operates on the same frequency on the 802.11g standard. So best thing to do it, not use a microwave!. But if interference is a problem, then you would have to replace your router that supports all 3 standards.

NetGear CG814M... | Answered on Jan 26, 2010

I am having exactly the same problem. It occurred on Sunday 17th. I have phoned Optus who seem unable to work out what has happened. It will work wirelessly but not recognise it when set up via ethernet cable.

NetGear CG814M... | Answered on Jan 18, 2010


The Steps are :-

1. You will need to set up a static IP address for your Camera's network adapter. Normally, your router will assign the camera a different Ip address each time your Camera is Turned On and attaches itself to your network. You will need to look in the network set up portion of the camera's manual how to do this.

2. Port Forward whatever port the camera will be listening on that when you type in the address in IE, it will be bring up the camera.

3. Anytime one computer connects to another, it creates a Socket. A socket consists of 2 ip address and their associated port numbers. In order to get to your camera, you will need to have a Global ip address assigned to your Home Internet Connection and the port number that you forwarded to the camera.

4. Th Global ip address can usually be obtained by 2 ways. You could either login to your router's configuration screen and check the status page of the Ip address ( Ignore the IP's that start with 192.168.xx.xx for this purpose ) or you can go to http://whatismyip.com

Once you have the Global Ip address, then address you will type into the browser will be of the form IP:PORT.so, if the IP address were and the port number were 2257, ( there are all arbitrary numbers ) then the address you would type would be

Refer :-


Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Note - Do Accept the Solution, if 100% satisfied from my service!!

NetGear CG814M... | Answered on Dec 01, 2009

you can swap out any cable modem as long as you put in the settings of the cable internet company correctly and it should not be a problem

NetGear CG814M... | Answered on Nov 06, 2009

Please follow the steps on a computer connected to the router so as to check the network key:
1. Open the browser(Internet Explorer or Mozilla Firefox).
2. Access the router usually
3. Login to the router with the Username as admin and password as password or 1234 (unless you have changed it).
4. Click on Wireless Settings'(under Setup) from the left menu.
5. Check if 'WEP (Wired Equivalent Privacy)' or 'WPA-PSK (Wi-Fi Protected Access Pre-Shared Key)' is selected under 'Security Options'.
6. If WPA-PSK is selected, copy the code entered in the passphrase.
7. If WEP is selected, copy the code entered in the key that has been checked.
This is the code required for connecting the wireless computer to the routers' wireless network.

I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.


NetGear CG814M... | Answered on Sep 24, 2009

hi i had the same problem with an optus modem thunderstorm ruined my ethernet port. i had to replace the modem from optus and all it cost me was $40(put on my next bill) cheaper then buying another modem. i was told i couldnt buy a modem from another source because apparently they have unique codes on them...hmmm don't know about that, but thats what i was told.

hope this helps :)

NetGear CG814M... | Answered on May 11, 2009

Wireless and Antenna Terms Wireless routers, access points, and adapters send and receive radio wave signals through antennas. The antenna is hidden inside adapters, but on routers and access points there's a visible antenna. Radio waves can be focussed like a lightbulb. And like a light, some materials reduce or stop radio waves. While light focused from several lights is brighter and makes it easier to see, several antennas in the same area cause interference ? the radio signals will be muddy and confused. Your goals in optimizing power are: * Avoid obstacles. * Avoid interference. * Increase signal strength. Power affects how far an antenna radiates. * Use the equipment in places it's most powerful and most sensitive. Antennas don't radiate equally in every direction. Just as the base of a lightbulb blocks light, and just as a light can be focussed by a reflector, so an antenna signal may be blocked and focused. Since people cannot see radio waves, you'll rely on testing and trial-and-error to get an idea of where antennas "shine" most brightly. An adapter's antenna is important, but the most powerful and sensitive antennas are on routers, access points, and detachable external antennas. The focus of an antenna is either omni-directional antenna or directional. "Omnis" are used in most home products, they radiate horizontally all around, but are weaker upward or downward. When visible, these antennas are usually a rod a few inches long. A directional antenna radiates strongly in a limited direction. It is a flat panel or a dish. These are used for point-to-point transmissions (where two antennas are focused directly at each another). These need a line of sight between them, and preferably a large open space around the main beam. When you are near antennas you'll still get a signal, even if you are out of the direction of its strongest signals. But when further away, you have to be in the direction the beam is the most powerful and unobstructed to receive it. One final concept before you go to the above links is interference. Interference is a signal ? one you don't want ? at the same frequency as the one you're using. Interference comes from devices such as microwave ovens, cell phones, 2.4 GHz cordless phones, and copy machines. Interference is also caused when your own wireless signals are bounced off reflecting objects. Objects may partly or completely absorb signals, reflect them, bend them, or let them pass right through. Metal and water (including the water in people!) absorb or reflect signals. Air, wood, and glass tend to let signals pass with weakening. And when outdoors, plants and the weather may cause interference.

NetGear CG814M... | Answered on Feb 24, 2009


NetGear CG814M... | Answered on Feb 16, 2009

yes it can just take your wire off and put your ps3 to it

NetGear CG814M... | Answered on Jan 12, 2009

interference is a maybe..

as to disabling the router..not possible..all you can do is make the signal a manual mode on your computers and ignore it..


NetGear CG814M... | Answered on Oct 16, 2008

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