20 Most Recent Emerson MS9700 CD Shelf System Questions & Answers

make sure you have a cd and your tray spins when opened

Emerson MS9700... | Answered on Dec 16, 2016

Go to an authorised personal as cd cannot be taken out without opening the system if you want to do it yourself just make sure you are a trained personal ...open the system with the help of screw driver and locate the cd bay inside it ....press a lever located just below the tray which slides out actually that is the manual eject lever ..now the tray is free just puss it out and remove the disk...

Emerson MS9700... | Answered on Jan 16, 2011

I've been having similar problems. I've had mine over 4 years, so it is likely on its last leg. To resolve, nothing techno here, I take both hand an simultaneously give the entire unit a good "bang" on both sides. Sometimes it takes 2-3 attempts, but so far it has been working. I'm already on the look out for a new system, as i know this probably won't work forever.

Emerson MS9700... | Answered on Dec 13, 2010

its not reading the cds because the lense is either damaged or in need of a cleaning


Emerson MS9700... | Answered on Sep 26, 2010

There may be a problem with the lazer, but I highly doubt it.This is a problem with this model that many many people have had. It seems to be a known problem by the manufacturer, but they refuse to do anything about it, like a recall. Most people have cut their losses and replaced the unit with another. There isn't even auxiliary inputs on the unit where you can hook up a stand alone CD/DVD player and use that to bypass the units built in player. I saw your post yesterday and I am assuming that no other expert has answered your post because they really cannot offer a fix to your solution. Sorry to be the bearer of bad news. I hope this helps and good luck!

Emerson MS9700... | Answered on Nov 18, 2009

one thing that you can do and this helped me when i had that same problem is to take off the top cover and clean the laser lens

Emerson MS9700... | Answered on Jul 28, 2009

use an earbud with either alcohol or methalated spirits and clean the lens

Emerson MS9700... | Answered on Jun 16, 2009

These units are known for getting out of time. There is an engineering modification that can be done to prevent this from happening again. Your best bet is to bring it to a Panasonic authorized service center. They will rebuild the CD loading mechanism and make the appropriate changes. I have made this modification numerous times and have not seen a return of the problem once completed.


Emerson MS9700... | Answered on Mar 06, 2009

no reset switch but I would bring this up to the store manager where you bought the unit and if he dosent do anything for ya then insist he give ya emersons factory repirs or locate the addy and phone # on the paper work that came with the unit .. if there not totals dreebs the store should exchagange it or have it repaired under warrantee

Emerson MS9700... | Answered on Jan 04, 2009

You have to unscrew the whole thing and take the whole metal covering off and then the inner tray will be displayed and then you can just take the CDs out and then screw the cover back on. Happened to me, and that worked :]

Emerson MS9700... | Answered on Dec 19, 2008

Ironically, I am here searching for information about this kind of problem too, except I don't have cd's stuck in the unit. This one has done the no power on trick as well as some other pretty stupid stuff. I know this is an old post so if you haven't got it working yet or gotten the cd's out, the only way I know of to do this would be to remove the screws on the outside of the unit and remove the case. Once you do this you can get the cd's out, then.......... TRASH THE THING!

Emerson MS9700... | Answered on Nov 26, 2008

you have to unscrew the case. then you can get the cds out

Emerson MS9700... | Answered on Oct 09, 2008

Some CD/DVD units have a manual opening mechanism, it looks like a small hole on the front of the unit, try using a needle or a metal rod that fits by inserting it into the hole and pushing it should open the unit in case it got stuck somehow. If afterwards it continues to work then all's good else you'll have to bring it to a workshop.

Emerson MS9700... | Answered on Jun 30, 2008

The CD lens may need cleaning.
Try a 'wet' CD lens cleaner.
The laser PU may be low emision.

Emerson MS9700... | Answered on Nov 09, 2007

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