DIRECTV and RCA are dedicated to providing you with quality support and customer service. If you have questions or difficulties, we would like to hear from you.For questions regarding your DIRECTV® DVR, DIRECTV® programming or your DIRECTV® DVR with TiVo® service, after checking the Troubleshooting chapter of this guide, please contact DIRECTV at 1-800-531-5000. If your DVR is not working properly even after restarting it, you are having trouble with the remote control, or you have other technical questions, please contact RCA at 580-634-0151.When you call either RCA or DIRECTV, you will need to provide the 12 digit number on your DVR's access card, and the make, model number, serial number and 12 digit Receiver ID number of your DVR, located on a label on the back of the DVR and on the System Information screen under Messages & Setup.WEB SITESYou will find all of the most up-to-date information about DIRECTV products and services at the DIRECTV web site, DIRECTV.com. The RCA web site at RCA.com has links to a wide variety of products and information.User'sGuideDIRECTV DVR16283360To use the DIRECTV® DVR's on-screen menus: Use the remote controls arrow buttons to move the highlight bar onto the option you want, then press SELECT.The LEFT arrow button often takes you to a previous screen. SelectArrow ButtonsTwo Types of On-Screen ArrowsThe On-Screen Menus and the Remote ControlThe arrows that appear beside or near the highlight bar show possible directions. For example: on this screen, you could press the RIGHT arrow to highlight Options or the DOWN arrow to highlight Edit Keyword WishList.Highlight BarArrows NearHighlight BarWhen you see page up or page down arrows at the top or bottom of the screen (or a list), press the CHAN UP/DOWN button to jump to more items an entire page at a time.Page Up ArrowPage Down ArrowChan Up/Down ButtonChan