20 Most Recent Curtis SMP228 MP3 Player Questions & Answers


please contact our customer service department. If you are in USA or Canada, please dial 1-800-968-9853. If you are in UK, dial 0-800-032-5264. Our customer service is open 24 hours a day and 7 days a week.

Curtis SMP228... | Answered on Feb 27, 2010


This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP

Curtis SMP228... | Answered on Feb 09, 2010


Hello,

Check page 2 of the manual:
http://www.curtisint.com/html/CustService/Manuals/SYL_SMP228_EN.PDF

14bf238.jpg
When the SigmaTel firmware downloader is required and not available on the computer or CD, first download an MPS player updater like next one (zip file 6.4 MB):
http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP
After the download, unzip this file and run the setup.exe file.
When asked, connect the device for upgrading / reinstalling firmware.

Curtis SMP228... | Answered on Nov 27, 2009


I think you are going to have to connect the Player up to your PC via it's USB cable and then possibly repartition and reformat.. Do you have the, any? software that came with ya player installed on ya PC? If so often all "Utilities" to do this are included. Here is a link to the Curtis web troubleshooting I am sure ya will find help there too. http://www.curtisint.com/support/troubleShooting.asp

Curtis SMP228... | Answered on Nov 18, 2009


The Curtis site says that a Firmware update is required for this product. The firware update fixes a welcome screen as well as the computer not seeing the device issue - see download site in reply pasted below...

Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS515_FW-UPGRADE.ZIP
Q: The computer does not recognize the MP3 player.
Upgrade the Firmware of the MP3 player, as procedure explained above.

Curtis SMP228... | Answered on Feb 19, 2009


I had the same problems you described and kind of stumbled my way through a solution. Hope this helps:

First you need either the driver cd or down load the drivers from the curtis website. Btw, there is also a pdf'd version of the procedures.doc that they are referring to (I too could not find after downloading the zip file wth the firmware update).

1. Hold down the on button on your MP3 player, and plug the player into your PC (via USB cable). Keep holding the on button until the found new hardware wizard comes up. (you can let go after that)

2. Check "Install from a list of specific location", click next.
3. Check "Include this location in search" and point to location of your driver files (either CD or folder that you saved them in). You only need to navigate to the "Driver" folder, and it should do the rest. Complete the rest of the New Hardware Wizard.

Here is where the document differs from my experience.
4. You will be prompted to restart your PC.

At this point it was all trial and error and I had to perform the first step again to get the MP3 player to re-connect to my pc.

5. Unplug player, hold start button down, plug back into PC.
6. Locate the firmware upgrade folder that you downloaded from the Curtis website. In this zip file, there is an app folder, open. In the app folder ther is an .exe file named "stupdaterapp.exe, double click on this .exe file.
7. The updater should pop up (Sigma Tel MSCN Firmware Download dialog box).
8. Check the "Format Data Area" box and click yes to the warning message that pops up.

It should start checking your mp3 player's firmware to compare to the updated version. If at any time the box under the format data area box says "Please connect device", unplug mp3 player and try plugging in again while holding the power button.
If the start button at the bottom of the box is NOT greyed out, then you are in good shape.

9. Click start and ensure that the MP3 player is not unplugged during this process.

This worked for me. Hope it does for you too.

Curtis SMP228... | Answered on Feb 04, 2009


Use Windows Media Player:
The instructions in these pages, which are largely links, pertain to Windows Media Player 10 and 11 only.

Windows Media Player is made by Microsoft. The general help page for Windows Media Player is:

http://www.microsoft.com/windows/windowsmedia/default.mspx

Through this link, you can enter a variety of search terms that will help you find what you are looking for (exs.: “add files to my mp3 player”; “delete files from my mp3 player,” etc.)

Important Vocabulary:

The code word for “mp3 player” in Windows Media Player is “DEVICE” or “portable device”

The code word for adding files is “SYNC,” “syncing,” or “synchronizing”

The code word for copying files from CD is “RIP,” or “ripping”

The code word for files stored on both My Computer and my Mp3 player (when it is connected to the computer) is “LIBRARY”

To add files (SYNC) to your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/wmp10/harrison_wmp10.mspx

To add files (SYNC) to your mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/player/faq/sync.mspx

To delete files from your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0085.mspx#EDF

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

1. Connect your mp3 player to the computer

2. Open Windows Media Player

3. Click on the icon of your Mp3 player on the left-hand side of the Library

4. Click on the Songs, Tracks, or other Music Folder

5. Find a song or songs that you want to delete

6. Left-click the song once to highlight it

7. Press the “Delete” button on your computer’s keyboard

To copy (RIP) files from CD to Mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/getstarted/ripcd.mspx

To copy (RIP) files from CD to Mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/easystart/mp11guide.aspx#RippingCopySsongsfromCDstoYyourCcomputer

Curtis SMP228... | Answered on Feb 03, 2009


the only thing i see is that the device is bad...try reurning it and get a new one......this has happened to many others too

Curtis SMP228... | Answered on Oct 23, 2008


Double click My Computer when your Sansa player is connected, double-click on the player, and then open the music folder - drag and drop. Personally, I find windows media player easier, but to each his own.

Curtis SMP228... | Answered on Sep 20, 2008


Go to this website to get the firmware upgrade for the device: http://esupport.sony.com/US/perl/select-system.pl?PRODTYPE=69&NAVDISP=portaud - Sony Walkman Mp3 Players.

Curtis SMP228... | Answered on Sep 18, 2008


The hold/lock switch was accidentally engaged - just depress it

Curtis SMP228... | Answered on Jun 26, 2008


Get English manual from: http://www.curtisint.com/web/categoryA.asp?category=MP3s&subCat=MP3&catName=MP3%20PLAYERS&p=2 - make sure it says EN, not FR

Use windows media player to delete songs

The play button is the on/off button on this player - hold it in for 3-7 secs, and it will shut off.

Curtis SMP228... | Answered on May 23, 2008


kish - Use Windows Media Player
miami - You cannot record DIRECTLY from PC to this player, but you could save a recording on your computer in mp3 or wma format, and then transfer that file to the player

Curtis SMP228... | Answered on May 23, 2008


There are many possibilities. Here is one:

This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP

Curtis SMP228... | Answered on May 23, 2008


pp.9-10 of the closest model's manual states: (substitute the weird blocky characters for "forward" and "back" buttons)
4.6 Delete single file
From MP3 mode or voice standby mode, you can press the MENU button 2 seconds to enter the main
10
menu, and press the ��or��button to select Delete single file, then you can press the MENU button to enter, you
can press the ��or�� button to select the file you want to delete, and press the MENU button to ensure delete.
and press the play����button to return the current mode. The relative indicatorht will turnoff after you lig r operation.
Delete menu delete ask Delete done
�� Remind: You can not erase the music file which is “read only”

Curtis SMP228... | Answered on May 23, 2008


This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP

Curtis SMP228... | Answered on May 22, 2008

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