20 Most Recent Graco - Pack N Play with Newborn Napper - Lily Questions & Answers

I've had this problem b4 and all I had to do was to **** it up really hard and fast, then it would catch and lock. Hopefully it will work for you too. Good luck! :)

Graco - Pack N... | Answered on Jul 21, 2012


We recommend you speak with Graco http://www.graco.co.uk/

Graco - Pack N... | Answered on Jul 06, 2012

Using the straps. The manual should mention it. Also you can put your baby to sleep in the bottom part and to make it more comfortable use a mattress topper. My mother-in-law bought us one at www.comfikids.com It folds in 3 and you can wash the cover in the washing machine. Good luck!

Graco - Pack N... | Answered on May 15, 2012

You will need 3 AA batteries and 1 D battery.

Graco - Pack N... | Answered on May 13, 2011

Make sure the Centre of the playpen is NOT folded down before all sides is locked.

Graco - Pack N... | Answered on Apr 28, 2011

did you read the directions? the bottom part needs to not be all the way down when the sides lock open try and pull the sides up with the bottom not locked down then after the sides are up the bottom can be pushed down.

Graco - Pack N... | Answered on Mar 12, 2011

Graco doesn't recommend it. They say just to use a damp cloth or sponge with hand soap or dish soap. Stay away from harsh household cleaners, and never use bleach to clean your Pack n' Play.

I think one concern is that parts (like this) that aren't designed to be submersed in water tend to have a hard time drying out, and since they remain damp inside, it can promote mold, mildew, etc, and you don't want your baby sleeping on that. Unfortunately, the best mold remover is bleach, which is way to harsh of a chemical to use on a Pack n' Play.

My advice is to try their recommendations (damp cloth or sponge + mild soap) and if that can't get it suitably clean, then to order a replacement matress/padded base. It's cheaper than buying a whole new Pack n' Play. Graco sells replacement parts on their website here, just enter the model number and serial number to select the correct part:

Or if you have any trouble with their online order form, you can call them at:
800-345-4109 (US - 8am to 5pm EST)
800-667-8184 (Canada - 8:30am to 5pm EST)

I hope this is helpful. Good luck!

Graco - Pack N... | Answered on Jan 26, 2011

You can look for replacement parts at http://www.gracobaby.com/ReplacementPartsModelView?catalogId=65051&categoryId=76005&langId=-1&storeId=65051. As far as a warranty, you can call Graco at 1-800-345-4109

Graco Baby Care | Answered on Dec 20, 2017

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