20 Most Recent Safe International Stack-On 19-Gun Convertible Safe with Combination Lock - 26 13/16in.W x 17 Questions & Answers

Here is a link to the Owner's Manual for your safe:


http://s3.amazonaws.com/stack-on-production/downloads/19/GSXW-528_40059-0708.pdf?AWSAccessKeyId=08CNY13ZYZNXTVEEJX82&Expires=1314597043&Signature=lig16GQEEnMuS5astFGJOusDsBI%3D


To view the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.

Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.

I hope that was helpful to you, good luck and take care.

Joe.

http://www.stack-on.com/securityplus/gun_safes/index.html
http://www.stack-on.com/securityplus/instructions/index.html
http://www.stack-on.com/securityplus/FAQs/index.html
OK, well something like the resetting or reassigning a combination number, and how to do it all, well revealing it here, would sort of defeat the purpose of having a safe, as if it was, easy as 1, 2, 3... then everyone would know how to reset the safe, and accordingly, they wouldn't be..er..safe.
What you have to do, is contact the manufacturers web site above, and they will assist you with your predicament.
I have included the links, to the manufacturers website and, the link, to download you make and model number, also a FAQ, frequently Asked Questions. as well..

Hope my experience helps someone: followed instructions above, removed batteries, unscrewed 2 Phillip screws. This allowed the electrical assembly to be lifted off the door. No override key hole or anything. What I did notice though was that the negative (black) soldering connection point was completely corroded. Greenish white stuff. The red positive side was fine. Used a flat head screwdriver to scrape gunk off to expose the metal contact. Then also exposed some of the black wire (shiny metal). Placed fresh batteries back in, and pressed the freshly exposed contact and wire together. Voila, the unit beeped and came nack to life. Entered combination, managed to unlock and open the safe. Re-soldered the contact and wire together. Fixed. Just simple corrosion resulting in loss of electrical conductivity. Crude electrical system, easy fix.

e-bar is not a battery problem, it means the door lock is jammed, either use a rubber malet or your balled up fist and after inputting the code to unlock hit the door of the safe all around the key pad as hard a you can, your will hear the rods moving and unlocking the door. Hope this helps. I know it works I do this at the hotel I work in.