20 Most Recent Fargo Persona® C30e Thermal Card Printer Questions & Answers

Reinstall soft ware and se if that done,t cure it good luck, Bret

Hi perfect4uj,

Ribbon that keeps on breaking is caused by a worn out platen roller or o-ring that need to be replaced. It is recommended to clean the machine using the Fargo cleaning kit and you may go to this link in case you need cleaning instruction.

Hope it helps.

Thank you for using Fixya.

Confirm if theres enough supplies(ribbon,ink,blank badges)

'DTC' or 'DTS'? Sounds like it has failed and needs dealer service. https://www.google.com/search?q=Fargo+dts+550 ..

Assuming you have a color ribbon (#045410 YMCKO), then it is likely that the ribbon-type is set incorrectly in the printer driver. It should automatically set, based on the RFID tag attached to the ribbon. But this won't set automatically if your device security settings (Printer Properties => Security tab) don't allow you to "manage printer" and "manage documents", in addition to "print". You will need Windows Admin rights to change these settings. Safe-Card ID Services Charlotte, NC USA +1 704.535.5200

Perhaps this updated Windows driver will help? https://www.hidglobal.com/drivers/14761

ERROR 273 does not come up in the manual but I might have nailed it. This error is a generic error which applies to several issues but most likely if you've just recently fiddled with the printer it could be a motor or other cable not connected. In my case I swapped out the laminator sensor and had forgotten to connect the cable back on the laminator motor. After I connected it all worked normally with no errors. Surely hope this helps someone out.

Technically, that error number (122) is associated with "Ribbon: Wrong Material" error message, and further description of: "

The print Ribbon is not installed properly or has been damaged.". If you're certain the ribbon & film are loaded properly, and in the correct carriers, the next thing to try is a new ribbon and/or new film to see if the error is consistent. If new materials don't solve the issue, then it seems likely you're having a hardware fault of some kind, which would require service. If you're located in the USA, we are a servicing dealer for Fargo, and can help with out-of-warranty service. If outside the USA, or if the unit is still in warranty, consult your local dealer. Good luck! Safe-Card ID Services Charlotte, NC USA https://www.safecardid.com

That message indicates the printer logic-board cannot either cannot sense or can't get a confirmation that head in the lamination unit (#1) is raised. Things you can check: 1. Make sure you have the right power-supplies for both the printer & lam. unit. They should match, so fairly easy to check. Of course, make sure both are firmly plugged in. 2. Sometimes when powering on the printer/laminator, there's a timing issue where the laminator isn't ready to respond when the printer looks for it to be there. To check this, power on the laminator first, wait 5 seconds, then power on the printer. 3. Make sure that the printer and laminator aren't separating and are perfectly aligned. The connection between the 2 is a "finger board" that protrudes from one and interfaces with the other. If the printer and laminator aren't in proper alignment, it may interrupt communications between the 2. Other than that, it may require service for a bad head-lift motor. If you're located in the USA, we are a servicing dealer for Fargo, and can help with out-of-warranty service. If outside the USA, or if the unit is still in warranty, consult your local dealer. Good luck! Safe-Card ID Services Charlotte, NC USA https://www.safecardid.com

If it's a white line running lengthwise on the card, that usually indicates a bad print-head (scratched or electronically damaged in some way). What's curious is you state that it only affects the photo on the card. If you were to extend the white line left and right of the photo, are there other elements of the card that would be impacted if a bad print-head, based on your card design layout? Or is there nothing but blank/white space on the design in those areas? If you have other design elements that would be expected to be impacted, then I would check out your design in your software and see if there's an element that is inadvertently overlaid on your photo. Most badge programs have a feature where, if you right-click on an element, you can opt to bring that element forward in the layer-placement, or bring it to be the top-most layer (effectively hiding other elements behind it). See if you can right-click on your photo place-holder in your card design, and "bring to front" - does that help? If still stuck, check with your Fargo dealer about possible print-head replacement - that part is a warranty item, assuming you've been using the specified supplies and observing required cleaning cycles. Good luck! Safe-Card ID Services Charlotte, NC USA www.safecardid.com

Check your power supply to be sure it is the appropriate one for the printer. The original ones are 24V output at 3.75 or 5.0 amps (depending on age of printer). If the right power-supply, also try running temporarily while directly connected to power, rather than through a surge-suppressor. If your surge-suppressor is bad or weak, it could be limiting the power the printer can "pull". If neither of the above work, then you're almost certain to require service. It could be either the heater itself, or the heat sensor.

Hi, have you resolved your issue? I might be able to help if not! Let me know, Johnny