20 Most Recent Kenmore 25862 Top Load Washer Questions & Answers


Hi from retired Englishman in SW France,
Yes, I would gently suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor ;-0)
-------------------------------------

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Kenmore 25862... | Answered on Apr 07, 2011


This assumes that you have a basic top load / direct drive washer:

See the following:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=0da65cea0e338fe930b1fde153a243f0

Some versions of these washers do not have removable end caps.

In that case, try to slip a thin putty knife under the front edge of the console to release the clips holding the console on.

Kenmore 25862... | Answered on Dec 09, 2010


If it fills then does nothing your lid switch is malfunctioning. If it is just dead you will need to check to make sure the power is on, Make sure the water is on, try running different cycles.

Kenmore 25862... | Answered on Nov 03, 2010


Are you saying that the machine is not letting cold water into the machine? If so, the problem has to deal with the cold water inlet valve. Disconnect the cold water supply line at the machine, check to see if there is the screens are blocked with debri.

If it is ok, it's probally the water inlet valve which is the problem. It is an easy part to purchase at any appliance supply house or online. Hope this helps you.

Kenmore 25862... | Answered on Aug 24, 2010


There should be a pressure switch problem. It should have a little tube that runs from the cycle selector switch to the drum. The tube is clogged, pinched, or the switch needs to be replaced. Good Luck!

Kenmore 25862... | Answered on Aug 08, 2010


try opening and closing the lid,you should hear a clicking sound just before the lid closes,if you don't you havea broken lid switch.let me know what you find

Kenmore 25862... | Answered on Jul 25, 2010


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Newer model Whirlpool / Kenmore washers use a Lid Switch as a safety device. Unless the switch senses that the lid on the washer is closed, the washer will neither agitate nor spin.

Older models only used the switch during the spin cycle.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


It also has a troubleshooting guide.

To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.

Following is a description of how to gain access to the console and how to remove the cabinet if necessary.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=913ba652cd504fb162f87d892bcb427b

With the jumper in place, try to re-start the washer.

If it works, the Lid Switch is a relatively inexpensive part and only requires you to access the console and remove the cabinet.


Kenmore 25862... | Answered on Jul 18, 2010


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

Two possibilities:

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.


If the motor coupler is OK, the problem could be the clutch:

Sears has a replacement clutch band kit.

See the following for how to pull the pump, motor and transmission.

You DON'T HAVE TO PULL THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=65fc1c013d6130868b14c8bb4baf7bfd

Also see the Whirlpool / kenmore service manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Both the Motor coupler (available from most appliance parts stores) and the clutch band kit are relatively inexpensive.

See the Following Whirlpool parts list for alternatives to the Sears part numbers.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Kenmore 25862... | Answered on Jul 04, 2010


Check your lid switch. This is the most common cause of the problem you are experiencing. Symptoms may include, filling and stopping on the intial fill cycle, a wash tub that will not drain, and stopping right after the wash cycle and not advancing to rinse or spin cycles.

The lid switch is usually mounted under the washer top casing, on the right hand side on most top load models. It is activated by a plastic piece on the lid (called a "Lid Strike") through a small hole on the rim of the wash tub opening. In many cases the lid strike breaks off the lid, or the lid switch becomes loose and no longer makes contact. Inspect the lid to make sure the lid strike is still intact, and then inspect the mounting screws (adjacent to the small opening on the wash tub rim) and make sure they are snug. If you determine the switch to be defective, the following link explains how to replace one:

http://www.fixya.com/support/r3557193-replacing_a_lid_switch

On some models, the lid switch is located under the top casing by one of the lid hinges. You will know if you if you have this type of switch, because It does not have a lid strike and the small hole on the right hand side of the wash tub will not be present. This switch is actuated (toggled) by a rod on the lid hinge. With this type of switch, if you locate it and it can be toggled by hand, you may only need to adjust the actuator by bending it slightly.

A replacement lid switch (if required) can be purchased at any of the following web sites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

This is a very simple and inexpensive repair that you can do without the assistance of a repairman. The average price is about $20 - $30 if you perform the repair yourself. Prices differ between sites so shop and compare. The part number for a replacement for your washer is 3949238.

NOTE: You DO NOT need to drain the washer to replace the lid switch. Once a defective switch is replaced, the washer will drain.

If you have questions, or need additional assistance, please post back and let me know. I hope this information is helpful.

Kenmore 25862... | Answered on Mar 19, 2010


Remove belt 1st is the motor turning by hand....Its held by 2 or 4 bolts and motor plug for the electrics this has to be undone to remove...

Kenmore 25862... | Answered on Feb 17, 2010


Hi,

It seems that either the Timer is not sending the Power to the Motor when it should be washing or the Motor is getting the Power but not Reversing which means that the Motor is Bad or There is a Loose or Broken Wire from the Timer to the Motor. You need to pull out the Unit and Verify the same.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Kenmore 25862... | Answered on Jan 01, 2010


it could be the direct drive coupling that connects the motor to the transmission. fill it up with water and see if it will agitate, if it will NOT agitate then it is a good chance that this is the problem. 0404472.jpg
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worse case scenario is the transmission is bad, but this is unlikely.

Kenmore 25862... | Answered on Mar 05, 2009


I bought my model 25862 in May, 2005. The only thing that has ever gone wrong is the plastic gear that runs the agitator on heavy duty broke. My husband ordered and replaced for under $30.00

Kenmore 25862... | Answered on Nov 29, 2008

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