Top 10 HP Compaq Presario F500 F700 and G6000 Motherboard - 442875-001 Questions & Answers

RESTART YOUR COMPUTER, ON REBOOT, CLICK F10 WHEN YOUR CHANGE BOOT OPTIONS SCREEN COMES UP. YOU MUST PRESS F10 QUICKLY OR IT WILL LOAD WINDOWS AND YOU WILL HAVE TO RESTART AGAIN. ONCE YOU GET INTO THE BIOS SETUP UTILITY GO TO SYSTEM CONFIGURATION, SCROLL DOWN TO BOOT OPTIONS CLICK ENTER. GO DOWN TO INTERNAL NETWORK ADAPTER BOOT AND ENABLE IT. GO TO EXIT AND SAVE.

Try to find a BIOS Update. To check that BIOS update is avaialble, visit http://www.compaq.com select your product and find the BIOS update in support or download section. It may solve the problem. ([email protected])

I just wrote up a big explanation and posted it and now I don't see it anywhere (discouraging). So here's my short version. I had this reboot every 2 sec problem on my Presario F700 and finally gave it up for dead. I used the site http://www.insidemylaptop.com/disassemble-compaq-presario-f700-notebook/ and popped off the top cover (where the power button is) and took the HP Sticker off the power button and it's worked fine so far. I tried all the other things everyone suggested (the remove the hard drive, etc.) and those didn't work. So far...it's working good. I hope it works for you!

Ok. I have this exact same laptop and the exact same issue. The loss of hte wireless for this model = this laptop IS GOING TO FAIL. HP WILL NOT HELP YOU.
Go to hplies.com and you will see almost 2,000 users with the same issue. The problem lies with the nVIDIA GFX chip on the motherboard. THE ISSUE IS UNREPAIRABLE. Any repairs will force the laptop to fail again.

This issue has actually landed me in small claims court where I am suing for hte full cost of this laptop because not only is hte laptop defective, nVIDIA admitted it, and HP covered it up.

Join us at hplies.com and we will give you the know how to get this issue fixed/your $ back. We even have links to all of the information!

I have this model laptop on the F500 series. The f700 is just a more expensive f500 and this same issue persists with both and all HP laptops made in 2006/2007 (and purchased in 2006, 2007 and 2008) with an nVIDIA chip.

I can tell you, screen issues are one of the problems that goes with a laptop that is GOING TO FAIL. But your HAS ALREADY FAILED.

Go to hplies.com and you will see almost 2,000 users with the same issue. The problem lies with the nVIDIA GFX chip on the motherboard. THE ISSUE IS UNREPAIRABLE. Any repairs will force the laptop to fail again.

This issue has actually landed me in small claims court where I am suing for hte full cost of this laptop because not only is hte laptop defective, nVIDIA admitted it, and HP covered it up.

Join us at hplies.com and we will give you the know how to get this issue fixed/your $ back. We even have links to all of the information!

Send me a PM if you want more assistance.

Hi,

Please perform the below steps to fix this issue.

1. Check in device manager for cd drive option. in case its visible, right click on it and uninstall it and reboot the system and the corect drivers should get loaded automatically.
(to go to device manager follow the below steps:
in XP---1.On the desktop right-click on My Computer and click Properties or open the Control Panel and double-click the System icon.
2.In the System Properties window click the Hardware tab.
3.In the Hardware tab click the Device Manager button.
in vista\windows 7---1.Click on the Start Orb.
2.In the Start Search box type: device manager and then press enter.)

2. Delete the upper and lower filters:
For XP
Start -> Run ->regedit - > Ok
It opens the registry editor window. navigate as per the below path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the right side pane if you see upper or lower filter options...right click and delete them.Restart the system
For Vista
Start - > Search - > regedit - > OK
It opens the registry editor window. navigate as per the below path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the right side pane if you see upper or lower filter options...right click and delete them.Restart the system

3. Check in Sysem setup/BIOS and see it the drive is getting detected. in case the drive is not getting detected over there it is a possibility that the data cable that connects the drive to the main board might be loose. if that is the case we need to go into more detailed troubleshooting. please let me know if above steps fix the issue else will provide further steps.

regards.

It's been a while since you posted this problem, still I hope this helps

HP really messed up with some series of laptops that use amd processors and nvidia chipsets like the F500 and F700, in latin america, where I live, they never provided a solution and in the US, Canada and other countries a product call back was made but not all the users were informed and it's no longer in effect, so what you can do is repair your laptop, I'll tell you how.

You will need:
-presario F500 service manual (google it, you'll find it easily)
-heat gun or hair dryer
-a penny
-thermal silicone grease

I know it sounds like something MacGyver would do, but it helped me with several presarios F500 that wouldnt turn on. I'll explain a little so you can see why this actually works. The computer will stop turning on, in some cases wi-fi will absolutely die before,when the computer overheats, to be precise, the nvidia video chip overheats the soldering that holds it in place, when contact is lost the problem appears. So what you need to do is simple, first you need to "re-solder" the chipset, then you need to improve the system to prevent the chip from overheating, thats when the penny is used, as it is made of copper (or so I was told, I'm not american so I couldn't say for sure) it will act as a heat sink for the video chip, copper has great thermal properties.

First thing first, you'll need to follow the instructions on the service manual to dismount the fan/heat sink assembly, be really carefull not to misplace any screw or you'll have a hard time putting all back together. There is a part of the service manual that will require you to dismount the display,carefull, the complete instructions regarding that part will lead you to disassemble completely the display, my advice is, once you remove the screws that hold the display to the rest of the computer you can continue with the top cover (where the touchpad is located).

Once you have the motherboard out, identify and remove the processor as well, the fun begins now, using your heat gun or hair dryer heat the nvidia video chip, thats the one by the processor not the one by the wi-fi card, if you use a heat gun heat it for about 2 minutes you wont need more than that, try to direct the heat only to the nvidia chip, you dont want to de-solder any other components, you can cover the rest of the motherboard with magazines, that helps a little, if you are using the hair dryer make a cardboard cone to redirect the heat to the chip, you'll need to heat it from 10 to 15 minutes depending on your hair dryer, make sure to hold the heat gun or hair dryer at least 4 inches away from the chip, dont apply heat directly.

Once you are done heating the chip, you'll need to press it firmly to put it in place again, you wont feel the difference but simply do it, dont do it with your fingers or you'll burn them, that should do the trick, your computer is now fixed, however if you put it back together just like that it will fail again soon, so we need to improve the heat sink for the video chip.

You need to use the thermal silicone on both sides of the penny, then put the penny over the video chip, as centered as possible and then put the heat sink back on, off course you need to put the processor back on before putting the heat sink back, there is an optional thing to do before putting all the rest back together, you can drill some holes on the base enclosure right where the video chip is located, that will improve ventilation, then follow the instructions to put all back together, after that you can try to turn your computer on and see it turning on like it used to.

This has worked for me several times, I hope it works for you as well, one last advice, update your bios to latest version and get a cooling pad to prevent as much as you can the overheating issue, good luck.

HP really messed up with some series of laptops that use amd processors and nvidia chipsets like the F500 and F700, in latin america, where I live, they never provided a solution and in the US, Canada and other countries a product call back was made but not all the users were informed and it's no longer in effect, so what you can do is repair your laptop, I'll tell you how.

You will need:
-presario F700 service manual (google it, you'll find it easily)
-heat gun or hair dryer
-a penny
-thermal silicone grease

I know it sounds like something MacGyver would do, but it helped me with several presarios F500 that wouldnt turn on. I'll explain a little so you can see why this actually works. The computer will stop turning on, in some cases wi-fi will absolutely die before,when the computer overheats, to be precise, the nvidia video chip overheats the soldering that holds it in place, when contact is lost the problem appears. So what you need to do is simple, first you need to "re-solder" the chipset, then you need to improve the system to prevent the chip from overheating, thats when the penny is used, as it is made of copper (or so I was told, I'm not american so I couldn't say for sure) it will act as a heat sink for the video chip, copper has great thermal properties.

First thing first, you'll need to follow the instructions on the service manual to dismount the fan/heat sink assembly, be really carefull not to misplace any screw or you'll have a hard time putting all back together. There is a part of the service manual that will require you to dismount the display,carefull, the complete instructions regarding that part will lead you to disassemble completely the display, my advice is, once you remove the screws that hold the display to the rest of the computer you can continue with the top cover (where the touchpad is located).

Once you have the motherboard out, identify and remove the processor as well, the fun begins now, using your heat gun or hair dryer heat the nvidia video chip, thats the one by the processor not the one by the wi-fi card, if you use a heat gun heat it for about 2 minutes you wont need more than that, try to direct the heat only to the nvidia chip, you dont want to de-solder any other components, you can cover the rest of the motherboard with magazines, that helps a little, if you are using the hair dryer make a cardboard cone to redirect the heat to the chip, you'll need to heat it from 10 to 15 minutes depending on your hair dryer, make sure to hold the heat gun or hair dryer at least 4 inches away from the chip, dont apply heat directly.

Once you are done heating the chip, you'll need to press it firmly to put it in place again, you wont feel the difference but simply do it, dont do it with your fingers or you'll burn them, that should do the trick, your computer is now fixed, however if you put it back together just like that it will fail again soon, so we need to improve the heat sink for the video chip.

You need to use the thermal silicone on both sides of the penny, then put the penny over the video chip, as centered as possible and then put the heat sink back on, off course you need to put the processor back on before putting the heat sink back, there is an optional thing to do before putting all the rest back together, you can drill some holes on the base enclosure right where the video chip is located, that will improve ventilation, then follow the instructions to put all back together, after that you can try to turn your computer on and see it turning on like it used to.

This has worked for me several times, I hope it works for you as well, one last advice, update your bios to latest version and get a cooling pad to prevent as much as you can the overheating issue, good luck.

you probably got a nvidia chip set and that chip is going bad on your motherboard. it's pretty common failure on the 443875-001 hp/compaq motherboards. Sometimes letting the laptop cool down the wifi will come back; but it will go out again!
A usb wifi card should solve this problem; otherwise you'll have to replace the motherboard ($150 + labor).

It depends on which OS and software came with the computer and the state of the computer. (In all cases do not use the Microsoft System Restore. This will return a computer to the last known good state (revert to a prior version of the registry) but not to the factory installed state.)

To do a recovery without starting Windows:

Some Vista and Win7 machines came with HP Recovery Manager. Press F11 during bootup (BIOS prompt) then if the hard drive is accessible, the Recovery Manager will start. Follow the on-screen directions. (If you changed the OS from originally installed version or repartitioned the drive, this is not available.)

For all other OS and recovery software options, you will need an external (USB) optical drive. The preferred option is a R/W DVD drive to create the recovery media yourself. (HP will send you recovery discs for a fee if the machine is under warranty.)

If you can enter Windows, click Start