20 Most Recent Janome Memory Craft 9000 Computerized Sewing Machine Questions & Answers


the sensor must not be working. I thought the 9000 lowered feed dogs automatically when embroidery option is choosen anyway. There is a manual as well as on screen drop feed dogs method for this machine

Janome Memory... | Answered on May 14, 2019


Remove the top cover by taking the two large screws and the small one under the handle, LHS.

Remove the left side cover. The hidden screw is a 2.5mm allen accessed through the vent.

Lay the machine on its back and remove the four large phillips screws on the bottom and the small screw for the side, paying extreme caution with respect to the embroidery arm.

CAREFULLY move the bottom to the left and out of the way.

Inside the body of the machine you will see a black box held in place by three or torx/slotted screws. Remove the screws and, as you slowly pull the box out MAKE NOTE OF WHICH WIRES PLUG IN WHERE.



Janome Memory... | Answered on Feb 07, 2019


Bear with me here...
When the Janome 8000 is turned on, one of the first things that it does is run the stepper motors to return the embroidery carriage back to its original position.
The computer in the Janome needs to know when the embroidery carriage is back in the correct position and to do so, it uses a sensor.
If the sensor fails, it does not know that the carriage is back in the correct position.
When the sensor fails, what happens is that the stepper motor keeps running even though the embroidery carriage is fully back, so what you hear is a horrible grinding sound. The grinding sound itself is nothing to worry about, actually it is good news, it means that the stepper motor is fine.
Janome in their infinite wisdom decided that whether the motor failed or the sensor failed, that they would simply say on the screen that the stepper motor failed.
I have repaired a machine with this problem, in my case it turned out that the sensor was okay, but someone had damaged the main circuit board, breaking the track from the sensor to the computer.
Unfortunately, I don't know if this sort of repair is something that the average repairman can take care of. I am an electronics engineer, so thats why it wasn't a problem for me.
I just thought some extra information on what is going on might give you a head start in getting some one to fix it for you.

Janome Memory... | Answered on Jul 31, 2018


if you ever have this problem, it is because you have had something in the way of the embroidery arm at the back of the machine, so it has not been able to move freely; you'll get a terrible noise as the machine is unable to do what it wants, slips gears or something and then can't bring the arm to its home position. But fear not, i have found if you turn the machine off and gently push the arm back home to touch the machine as it is the start position, when you turn it on, it will work fine and no harm done. just make sure the arm can move freely before you start embroidery!

Janome Memory... | Answered on Jul 13, 2018


I just bought a one owner gently used machine and it had the same issue. I thought when I saw it the lady had spilled something on it. I brought it home and realized it was like the glue that held on the label was oozing out. I used Goo Gone and it cleaned off with a little elbow grease.

Janome Memory... | Answered on Jun 19, 2018


Lower the pressure on the feed dogs, use a stretch stitch, and longer stitch length. Be sure to use a good quality thread, and maybe go lighter weight thread.

Janome Memory... | Answered on Oct 26, 2017


I think this might answer your question
https://youtu.be/EYyYCul8j0k

Janome Memory... | Answered on Sep 29, 2017


www.janomestuff.com answer it all

Janome Memory... | Answered on Sep 10, 2017


Since your machine is relatively new, it is probably still covered under warranty.

Janome Memory... | Answered on Apr 03, 2017

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