The problem is either a small garment is caught under the infusor or the clutch assembly is not working properly to lock and unlock the the basket by engaging teeth on the inside of the rotor with teeth on the clutch coupler.
Unplug the machine or disconnect power then remove the infusor cap. Place a flat-head screwdriver in the slot under the infusor cap and gently pry off.
Remove the 10-mm hex-head screw that holds the infusor in place with a socket or Phillips-head screwdriver by turning the screw counterclockwise.
Pull the infusor up and out then remove garment or any debris in. The inner edge may be sharp, wear Kevlar gloves or equivalent protection.
The problem is in the clutch assembly if no apparent restriction is found under the infusor. Lay the washer on its side. Place a towel or blanket on the floor to prevent scratches to the surface of the washer. Remove the 24-mm rotor nut with a socket or open end crescent wrench. Use a rubber mallet if needed to tap the wrench to break the nut free.
The clutch coupler must be in the locked position with rotor teeth only during water fill, wet load sensing, basket wash, centrifusion wash, spin, and spray rinse for the infusor to move with the basket.
The clutch coupler must be in the unlocked position with rotor teeth only during dry load sensing and infusor wash for the infusor to move independently of the basket.You
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