25Before you call for service…GEAppliances.comTroubleshooting Tips Save time and money! Review the charts on the followingpages first and you may not need to call for service.ProblemPossible CausesWhat To DoSurface units will notImproper cookware • Use pans which are flat and match the diameter maintain a rolling boilbeing used.of the surface unit selected.or cooking is not fast enoughSurface units doA fuse in your home may be • Replace the fuse or reset the circuit breaker.not work properlyblown or the circuit breaker tripped.Cooktop controls • Check to see the correct control is set for the surfaceimproperly set.unit you are using.Scratches (may appearIncorrect cleaning • Scratches are not removable. Tiny scratches will becomeas cracks) on cooktopmethods being used.less visible in time as a result of cleaning.glass surfaceCookware with rough bottoms• To avoid scratches, use the recommended cleaningbeing used or coarse particlesprocedures. Make sure bottoms of cookware are clean (salt or sand) were betweenbefore use, and use cookware with smooth bottoms.the cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the cooktopbefore next use.Hot surface on a model• This is normal. The surface may appear discolored with a light colored when it is hot. This is temporary and will disappear glass cooktop.as the glass cools.Plastic melted Hot cooktop came into • See the Glass surface—potential for permanent damageto the surfacecontact with plastic placedsection in the Cleaning the glass cooktop section.on the hot cooktop.Pitting (or indentation)Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktopon the cooktop.Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.off and on of being used.surface unitsThe display goes Power surge.• Disconnect power at the fuse box or circuit breakerblank or indicator for at least 10 seconds. Turn power on and power lights come on when up your range. If the indicator lights are still on, range is not in usecall for service.Clock and timer do Plug on range is not completely • Make sure electrical plug is plugged into a live, properlynot workinserted in the electrical outlet.grounded outlet.A fuse in your home may • Replace the fuse or reset the circuit breaker.be blown or the circuit breaker tripped.Oven controls improperly set.• See the Using the clock and timer section.
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