20 Most Recent Amazon Kindle 2 Questions & Answers


This may be handled by support better. It's free and doesn't take much time to get answers.

You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Amazon Kindle 2 | Answered on Sep 25, 2017


It all depends on the generation of Kindle you have. On mine I swip down from the top of the screen an the lighting an settings come up. Maybe this will help. Mine is 5 generation. On my earlier one it was different.

Amazon Kindle 2 | Answered on Jul 22, 2017


I'm afraid this usually means your screen is cracked. You can contact amazon customer support and they may replace it or you will have to but a new kindle

Amazon Kindle 2 | Answered on Mar 20, 2017


Try a different charger. If that fails too, you have a logic board issue. Amazon2_bing.gif should give you a replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Amazon Kindle 2 | Answered on Sep 27, 2016


check your wifi connection may have to resign on or problem with the site your trying to access

Amazon Kindle 2 | Answered on Jul 31, 2016


Do you mean they are not on your carousel? Your kindle may be deleting them to make room for more books since they have a limited amount of space. Any of your books are still on your amazon account and can be downloaded again at anytime at no additional charge.

Amazon Kindle 2 | Answered on Jul 27, 2016


Hard and Soft Reset
  1. Make sure the Kindle is turned ON. ...
  2. Press the Power button for at least 20 seconds. ...
  3. Wait for it to reboot - wait a minute or two. ...
  4. Your kindle should be back to a responsive state.
  5. You will have to go through the setup again and then synchronize to put your e-books and other data back on the device.

Amazon Kindle 2 | Answered on Jul 20, 2016


Larry, Check the attached links,instruction and guides on how to ID your Kindle. Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info.
Identify your Kindle Model
User Guides for Kindle 2nd Generation
Model number for kindle 2nd generation Google Search

Amazon Kindle 2 | Answered on Jul 06, 2016


The orientation might be upside down. press the 'Aa' button (to the right of the spacebar). Choose your desired screen orientation.

Amazon Kindle 2 | Answered on Jul 03, 2016


Press Home button to go to Main Menu.

then press Menu button, go to Settings>go to the 2nd page, and check the serial number.

Kindle 2: B002, B003
Kindle DX: B004, B005, B009
Kindle 4: B00E, B023, 9023
Kindle 5: B012
Kindle Keyboard: B006, B008, B00A
Kindle Paperwhite (2012): B024, B01B, B01C, B01D, B01F
Kindle Paperwhite (2013): B0D4 or 90D4
Kindle Touch: B00F, B010, B011
Kindle Fire (2011): D01E
Kindle Fire (2012): D026
Kindle Fire HD 7(2012): D025 and D059
Kindle Fire HD 7(2013): 00D3 and 00D2
Kindle Fire HD 8.9: B0C9, B0CA, B0CB, and B0CC
Kindle Fire HDX 7: D0FB, 00FB, 00FC, 0072, 00FD, 00FE, 0073, 006C, 006D, 006E
Kindle Fire HDX 8.9: 0018, 0057, 005E, 00F3, 0019, 0058, 007D, 007E, 007F

Amazon Kindle 2 | Answered on Jul 03, 2016


Press and hold power button for approx.30 seconds and your tab!et should reset.

Amazon Kindle 2 | Answered on May 23, 2016


Hi, you usually have to have a minimum 90% charge in the battery this could be the problem.

Amazon Kindle 2 | Answered on May 16, 2016


log onto amazon.com and click help. Then click on device support. in left column you'll see contact us. Click there and fill out info about problem. You can get answer emailed but I recommend the call back service. Usually doesn't take long and they will talk you through the problem. I notice a couple of people on the site have had problems with the updates.

Amazon Kindle 2 | Answered on May 03, 2016


On your old Kindle, in settings select 'sync my kindle' (to make sure all content is in the cloud)
On your new Kindle, register with the same account, and then select 'sync my Kindle' on that one.
They should now both have the same content.

Amazon Kindle 2 | Answered on Apr 24, 2016


  1. Go to Manage Your Content and Devices.
  2. From Your Content, change the Show drop-down menu to the appropriate category, if needed.
  3. Select the title(s) that you want to delete, and then select Delete.
  4. To confirm, select Yes, delete permanently.

Amazon Kindle 2 | Answered on Apr 18, 2016


Sounds like a hardware issue. I would contact Amazon or wherever you got it from. They might give you a new one if you bout it relatively recently. You can also replace the batteries, Amazon sells them for all models.

Amazon Kindle 2 | Answered on Mar 22, 2016

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