20 Most Recent Napoleon Auburn Pellet Stove Heater Questions & Answers


From what I have read on these things, never had one, but they have 2 fans, maybe one, plus an auger and thermostat. The one fan would **** fresh air in from the room to fuel the fire, while the other fan would blow the heat back out from a sealed area. The auger spins constantly, slow, dropping pellets on the fire determined by the thermostat. If this is right and relates to your stove, I can see where the smell of smoke would come from. The second fan is pulling in smoke from the fire. Check the gaskets in that area. I was wondering if it wasn't just the new stove smell you were getting?

Napoleon Auburn... | Answered on Apr 07, 2016


I own a Quadrafire pellet stove. I have had this thing for 10 yrs. It seems every year at the start of the season I have some kind of problem. I clean it at the end of the season completely. First couple of burns are fine then get a good cold day and it doesn't work. All the gaskets, the exhaust blower, ignitor, glass front, and exhaust piping have had to be replaced. Now I have a blinking red light in the control box and cannot find anything on line to help. Does anyone know why this red light blinks 3 times every 10 seconds inside the control box? It's not the call for heat light. Think I may change to a wood burning stove to many headaches.

Napoleon Auburn... | Answered on Oct 28, 2015


Check the basics first fuel (supply and quality of) Air flow and ventilation. If nothing obvious google {whitfield pellet problem]. My guess is that something is plugged up.

Napoleon Auburn... | Answered on Jan 20, 2015


Yeah, I have a country flame stove and I have had loads of issues. Country Flame stoves are junk, I am working on a class action lawsuit with some other country flame owners as of 2.2.2011
want in?

Napoleon Auburn... | Answered on Oct 21, 2014


Some people plump in fresh air but you can also punch out the fresh air in take out on the back of the stove and recirculate the air within your home.I would think twice about installing it in your basement . Basements have a tenancy to create a negative pressure, which means that it can become very difficult to create and up draft through the chimney , which causes the smoke to seep out of the stove into your home. The only way I have found to over come this is to run a torch in the stove for 5 mins before starting a fire, this creates an up draft which eliminates the problem.

Napoleon Auburn... | Answered on Oct 08, 2014


The thermostat inside on the back of the combustion chamber has a manual rest that needs to be pushed and reset.

Napoleon Auburn... | Answered on Nov 11, 2013

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