20 Most Recent Xante Ilumina® 502 Laser Printer Questions & Answers

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Check the fuser ..there will be maybe some jamed paper

Amanda, The problem is related to the paper exit assy. Their is no problem with your fuser assy. Take a look at the exit document related to your problem. Usually that is cause when removing a paper jam, that switch flags break for pulling the paper in the back direction. You would have to replace the paper out exit swicth black actuator.

if you are familiar with ilumina menu search for the ID Test Pattern. Print test using 11 x 17 page. On the copy you will see which of the drums need to replace, if the copy has vertical or horizontal lines on it the drum which ever color shows it has to be replace.

Error's 131 K, 132 C, 133 M, 134 Y are related to the LED that is on the upper part of the printer when you open de door. The letter stand for the color as you mght already know, but here is what it means K is black, C is cyan, M magenta and Y yellow. This erros are very common on this printers, by just moving it up and down, closing the door it might goes away. But it the problem persist you might want to swap it with one of the others. Carefully slide one end away from the LED and remove it, carefully making sure not to loose the spring that push the LED down when it's on it place. I recommend to place paper or a towel to cover the area so that in case you drop the springs it falls on it. Take extra care when removing the plug and when you swap it, make sure you connect it back as that the only connection there is. It should seat freely in it's place. If the problem move from one to the other the problem is with the LED's if it does not change at all the problem might be somewhere else like the engine board. Keep me post I will try to do my best to help you solve the problem.

what paper do you use?

whit spots or magenta spots? try different toner

you have misregistration issue? go to printer's menu in calibration, in adjust registration and press enter. it will check the position of the drums. make it 2-3 times. if the result is the same, remove the drum and clean with some alcohol the drum's contact inside the machine. also clean with a cloth the LED surface, maybe it has some toner on it. if again you have problem, see if you have any old used yellow drum to check.

fuser detects low temperature

Is it a small straight line or more? MAke a 50% cyan file in corel and print it. If there are for than 1 line is the drum. If you only see a small straight line it wll probably be the cyan LED head. You can swap it with black to see if the line changes to black.

Your settings are incorrect, adjust media type and media weight. This settings adjust the temperature of the fuser. If fuser to cold you will have ghosting and fuser to hot image will stick to fuser.

I would like to know where my order is or my account credited with the total amount of the order