My hp 7965 pc desktop
Some Software Applications May Cause Windows Stop Responding or Restart During Startup or Boot in Windows XP.
If a PC that has been working properly fails to startup or boot, especially after a new application or driver is installed, it is necessary to perform one or more of the following methods to correct the problem. The PC may lockup, freeze, hang, or automatically restart when the Windows Desktop first displays during startup.
Method 1: Disabling automatic restart
This method disables automatic restart if you are unable to view Windows Desktop and/or the notebook continues rebooting automatically (whether by the user or the notebook continues booting without user intervention).
1. During the rebooting process, repeatedly press the F8 key to enter Windows Advance Options Menu.
2. Use the up and down arrow keys to select Disable automatic restart on system failure and then press the Enter key.
3. Use up and down arrow keys to select the operating system to start (if more than one OS is installed).
4. Press the Enter key. Windows should start.
Method 2: Use last known good configuration
Using the last known good configuration may allow the pc to boot to Windows using the most recent settings that worked.
1. During the rebooting process, repeatedly press the F8 key to enter Windows Advance Options Menu.
2. Use the up and down arrow keys to select Last Known Good Configuration (your most recent settings that worked) and then press the Enter key.
3. Use up and down arrow keys to select the operating system to start (if more than one OS is installed).
4.Press the Enter key.
Method 3: Use System Restore to reset Windows to an earlier known safe operating point
This method reverses recent operating system changes to the notebook PC, such as the installation of new software, and takes the computer back to a previous working state. This method may uninstall or remove the software that is causing the problem. Check with the software manufacturer for any known problems and reinstall the software if appropriate.
1. Start Windows in the Safe Mode as follows:
- Remove any disks or CDs, and disconnect any external devices or peripherals.
- Press and hold the Power button for 5 seconds to turn off the computer.
- Press the Power button to turn on the computer.
- Press the F8 key repeatedly when the first screen appears.
- From the Windows Advanced Start-up menu, select Safe Mode and press ENTER .
The computer may run slower in the Safe Mode and the desktop will not look as nice due to reduced colors.
2. Click Start , then click Help and Support .
3. On the Help and Support home page, click System Restore .
4. On the System Restore page, select the Restore my computer to an earlier time option and click Next .
5. Navigate through the calendar looking for a highlighted date and select a restore point date and time that is earlier than when you started experiencing the problem, then click Next .
The computer should shut down and turn back on by itself after the restoration completes. When the Restoration Complete window appears, click OK to continue.
Method 4: Uninstall recently installed applications using Add/Remove Programs
1. Start Windows in the Safe Mode as follows:
- Remove any disks or CDs, and disconnect any external devices or peripherals.
- Press and hold the Power button for 15 seconds to turn off the computer.
- Press the Power button to turn on the computer.
- Press the F8 key repeatedly when the first screen appears.
- From the Windows Start-up menu, select Safe Mode and press ENTER .
The computer may run slower in Safe Mode and the desktop will not look as nice due to reduced colors.
2. On the Windows taskbar click Start , click Control Panel and then click Add or Remove Programs .
3. Navigate through the alphabetical list of all installed programs and select the name of the most recently installed program or programs.
4. Click Remove , click OK when prompted to verify the removal of the program.
5. Restart the computer by selecting Start , Shutdown , and Restart .
- If the computer starts up properly, contact the software manufacturer for updated instructions for a proper installation.
- If the computer does not start up properly, reboot the computer in the Safe Mode and repeat the methods for uninstalling any other recently installed software.
Method 5: Remove applications that load during startup using the System Configuration Utility
If the system fails to start properly after installing a new software application, there may be conflicts with the application if it loads during startup. To resolve the problem, it may be necessary to use the System Configuration Utility to remove the application from Windows startup, or to change the startup sequence.
1. Start Windows in the Safe Mode as follows:
- Remove any disks or CDs, and disconnect any external devices or peripherals.
- Press and hold the Power button for 15 seconds to turn off the computer.
- Press the Power button to turn on the computer.
- Press the F8 key repeatedly when the first screen appears.
- From the Windows Start-up menu, select Safe Mode and click ENTER .
The computer may run slower in Safe Mode and the desktop will not look as nice due to reduced colors.
2. Click Start , click Run , type MSCONFIG , then click OK .
3. On the System Configuration Utility window, on the General tab, select Selective Startup option, and unselect the Load Startup Items .
4. Click OK and then click Restart .
The computer should restart and operate properly even without loading any of the startup items. Most startup items are helpful utilities that run in the background or sit in the system tray until they are needed.
- If the computer does not restart and operate properly, there is a more severe problem and performing the method for reinstalling the Windows OS may be necessary.
- If the computer restarts properly, examine and enable the entries under the startup tab.