20 Most Recent Canon PowerShot SD880 IS / Digital IXUS 870 IS Digital Camera Questions & Answers


Try some photo recovery software to rescue the files on your digital camera memory card, here are some for your options.

Photo Recovery (for Windows)
Photo Recovery for Mac

Be careful: Before your pictures are recovered, do not attempt to save more files to the card in case the original files(your pictures) are overwritten.

Canon PowerShot... | Answered on Oct 09, 2019


You can connect camera's memory card to computer, then download this picture recovery program which is outstanding among all picture recovery software.
http://www.001-software.com/picture-recovery/

Canon PowerShot... | Answered on Oct 09, 2019


If you haven't added any pictures to the card there are several programs you can try to get the photos back. A lot of them you can download and use to see if they can get any of the pictures but need to buy the software to actually recover the pictures but at least you will know first if it can get your pictures back.
Here is one example:
http://www.cardrecovery.com/
Thank you,
Lee

Canon PowerShot... | Answered on Oct 15, 2012


Look at your memory card. SD and SDHC cards have a slide switch along one edge. The position farthest from the metal contacts locks the card, protecting it from writes. The position nearest the contacts unlocks the card.

Canon PowerShot... | Answered on Oct 25, 2011


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

Canon PowerShot... | Answered on Sep 23, 2011


Having gone over a month without a reply to my query, I assume my suggestion to use a card reader solved the problem.

Canon PowerShot... | Answered on Sep 06, 2011


Hi,

Checkout this tip about digital camera error messages


Lens Errorfix for Digital Camera

heatman101;'
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Canon PowerShot... | Answered on Aug 14, 2011


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Canon PowerShot... | Answered on Aug 05, 2011


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Canon PowerShot... | Answered on Jul 15, 2011


Its a common error with cameras with retractable lenses. It could be a grain of sand stuck in the slide parts of the lens. Another cause is accidentally pressing the ON button when the camera is in its case.

The solution is usually "helping" the camera lens to come out. This is a tricky job because it requires putting pressure (by pulling) on sensitive lens parts. If you're not comfortable with that, ask someone else to have a look at it.

I've had one IXUS 860 which could not be recovered from the lens error. The second IXUS 860 had the same error - the lens however moved finally after turning the cap for a bit. In the first case it was sand. In the second had tried to push the lens out while in its case - the ON button was pressed.

Canon PowerShot... | Answered on Jul 04, 2011


Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.

Canon PowerShot... | Answered on Jun 20, 2011


Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use use any photo cataloging program, such as Canon ZoomBrowser.

Canon PowerShot... | Answered on Mar 31, 2011


This is normal behavior when shooting in low light. Just like when someone is speaking softly into the phone, you may turn up the volume on your end. Any background noise, you can now hear more.

Similarly, when there is low light, the camera turns up the amplification on each pixel. Some pixels naturally have a bit more background noise than others, and these show up as bright spots. A higher ISO setting where the camera is more responsive to light is where this occurs.

At a high ISO, taking a picture of pure black shows up as a mottled grey with a few bright spots for pixels that have a lot of noise.

You can overcome this if you have a tripod - set the camera to manual and a use a lower ISO setting. Rotat the selection wheel to M for manual and then press the ISO (just above the function set) button to scroll through different ISO settings.

Photoshop and other programs have noise reduction tools and a tools to remove "hot" spots as well.

Canon PowerShot... | Answered on Mar 02, 2011


hello
to recover data from memory:
search web for software "zero assumption recovery", donload and install on pc. run program and follo steps given, it will save all recovered data to your pc. it takes long time but orks fine. use program in trial, not necessary to buy license for your need, extras not needed with licensed version for you
regards

Canon PowerShot... | Answered on Feb 19, 2011


I think ur card is corrupted u now have to format the card. if you have data in the card you can recover it using Data Recovery Software , You can get one such software from http://www.memorycardrecovery.org

Canon PowerShot... | Answered on Feb 11, 2011


Why does my camera say "Card Locked" or "Write Protected"?

The basics. In the same way that the recordings on audio cassettes and VHS tapes could be protected by breaking off the little tab on the back corner, the material on a memory card can be protected against being overwritten. Instead of a tab to break off, write protection is done by a tiny slider on the edge of the card (opposite the cut corner). Before the camera will take pictures, it's necessary that this slider on the card operates a microswitch in the camera, which it will only do if it's NOT in the 'lock' position. The slider actually does nothing inside the card, which is why I don't call it a 'switch' even though it seems like one. Its only purpose is to be detected by the microswitch in the camera's slot, and it's the camera that takes care of the write protection, not the card.

Diagnosis.
Obviously the first thing to do is to check that the slider is NOT in the lock position. If the camera is giving you this error in the unlock position, it means that the slider has failed to operate the microswitch, or that the microswitch itself is faulty, or possibly that there's some file system error with the card. To diganose the problem, it would be really helpful if you could try two or more different memory cards in the camera and see if just one, or all of them exhibit the problem.

If only one memory card exhibits the problem: In this case, it's clearly something to do with the memory card. Is the slider worn, bent or missing? A missing slider will write protect the card in the same way that sliding it to the 'lock' position will. There's another possibility. I've recently discovered that
some cameras which use xD-Picture cards also give this error even though those cards don't even have lock sliders! Furthermore, some users have reported fixing this error by reformatting the card. Therefore, I feel it's also possible that your error may be fixed by reformatting. Before you do this, make sure that you've copied all you want off the card and then use the camera's 'format' function to reformat the card. I advise using the camera for the format function because this guarantees the correct file system. If you use your computer to format it, you may easily get the wrong one. However if you need to do it this way, see which file system is currently in use on the drive before you start. Go to "My Computer" and right click on the drive which is the memory card, and choose "Properties". Examples of filesystems are "FAT" (probably FAT16), "FAT32" and NTFS; to make sure your reformat is successful, ensure you use the same filesystem as before.

If some memory cards work, and others don't, or the same cards sometimes work but only sometimes:
The slider is really tiny, so it's possible that the number of people reporting this error is caused by lack of precision in manufacturing sizes. It must be hard to make a microswitch that can feel such a small thing. Does a better brand of card work? Can you bear to simply stick to the better brands, or the ones that work most reliably? As a remedy of last resort, you could try wrapping a small strip of sticky tape over the slider to increase its thickness, but I think this is a risky solution. There's a risk that the tape will come off in the slot and cause even more problems, or that the tape will be so thick that the card will jam in the slot and you'll have trouble getting it out.

If all of your memory cards behave in the same way: In this case, it's clearly something to do with the camera. It could be that the microswitch is broken, or there's some software error. Although it's less likely, let's cover the software error first; please find the 'system reset' function in your settings menu and use it to clear everything. Any good? If not, try the sticky tape solution in the last paragraph in the hope that it's a size/fit problem with operating the microswitch, but if that fails we're out of options really, beyond a repair of that microswitch.

Canon PowerShot... | Answered on Feb 11, 2011


Hi,

I Hope the steps below should be helpful in fixing your camera issue.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


Regards,
Shawn


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Canon PowerShot... | Answered on Feb 09, 2011


Fixing a Lens Error on a Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Canon PowerShot... | Answered on Jan 07, 2011

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