http://www.fixya.com/support/delonghi/indoor_grills_and_sandwich_makersSolved technical support problems provided by FixYa users.en-usCopyright (c) 2007 FixYa, LTD. All rights reserved.info@fixya.comMon, 07 Dec 2009 10:12:50 GMT80http://www.fixya.com/support/t139754-unsatisfactory_grillingI have used this grill twice since purchasing, both times completely unsatisfactory trying to grill steaks. I preheated over 10 minutes as directed, then added the steaks, once strip steaks about 3/4" thick and the second time delmonico's about 1"...Mon, 07 Dec 2009 10:12:50 GMT