Microsoft Viva Pinata Party Animals for Xbox 360 "360 12 month gold" Questions

360 we have 4 users, all with GOLD xbox live memberships. Three of us can send and receive "crates" to each other on Viva Pinata Party Animals. Our 4th user cannot seem to send or receive any packages

...12 month gold xbox live subscription and all my xbox live family settings are open and unlocked. But whenever i try to create an EA account to play online it says ''Your gamer profile does not have ...