Vtech V.Smile Adapter "phone pluge tv" Questions

tv before can anyone help My kids had there v-smile for about 11 months then it would not turn on so I called the v-tech help line 1-800-521-2010 I had to stay on hold for about 30 minutes then had to

...and pluged into tv. it still won't work. what could be wrong you can chat with one of their reps online, or phone, click this link for your choice ...