Garmin nuvi 650 GPS Receiver "phone stuck quot line hold" Questions

stuck on the garmin splash screen. I have tried touching and holding the bottom right before and after a power on to reset, and touching and holding upper left side of screen before and after power on

...phone with Garmin today. I waited about 30-40 minutes before a customer rep came on. My Nuvi 650 touchscreen also stopped working. Searching for "nuvi 650 touchscreen" on Google brought up many ...