Philips Gogear SA2RGA04KS Mp3 Video Player "books wont delete press" Questions

...books When I attempt to upload an Audible audio file from the Audible web site, the progress bar gets to about 5% and freezes. During which time my sansa m250 freezes with the message "writing data" ...

...wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." ...