Toshiba Satellite M115-S1061 Notebook "work phone wont pick" Questions

...work save at my desk with it twisted a certain way. My Mom got the same model laptop about a month after me and now her power cord is doing the same thing. Is this a common problem? I contacted Acer ...

...wont boot , connect Via straight through cable , (ethernet type of cable, the sort you use to attach to phone line through modem) to another computer and it should be picked up as an external hard ...