Datacard SP35 Printer "wich ribbon" Questions

...one colour and at times dosent print colour. You have probably bought fake color ribbons , or you have taqken of the blue cup with the rfid inside.. Wich tells the printer what kind of ribbon ...

...wich you need rotate clock wise and pull out. Then insert new tube, hold it and pull out the ribbon, all the way out and rotate tube anticlockvise. Close all covers and machine starts toner ...