Creative Labs ZEN Vision:M Digital Media Player "dropped external hd" Questions

dropped over half of the tracks. I went online to Creative Labs support site to download the latest firmware. However, after connecting my player, the computer reads it as an MTP dvice and shows up as

HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more. 2 the display just show the Creative logo, no noieses inside,

...external hd on any of my ports. I have an HP pavilion x5369c1. advise please! i bought this for a gift and wanted to load some music on before giving it. thank you Kree in Seattle Your computer may ...