SanDisk Sansa c150 MP3 Player "suport lost" Questions

...lost all the songs. I was on the phone with customer support (India) several times through out this process. I finally exchanged it last night.(for the sane thing, I do really like it). Now this ...

...support info about this player on it's web site. I hope this is helpful. go to sandisk customer ...

...lost my software for installation and my computer doesnt recognize the mp3 player (only as a mass storage device). How can I get songs onto my mp3 player now? Is there some place that I can download ...

...copy to the mp3 I downloaded and sync to it but when I try to play it it says file format is not suported Do I have to purchase or download a sofware to convert it to mp3 in order to loaded in it. ...