Bose Wave music system Multi-CD Changer 3-Disc "new playable" Questions

...Playable." We put in other cd's and the same thing is happening. I turned mine upside down pressed play and it started working.Turned it back over and it's working fine. I had the same problem ...

the update cd for the wave music system is reading not playable. this is the cd needed to update system to accept multi cd player put it in the upper unit (main) don't load it from new 3 slot

...new CD that I can't get in this country and I'd love to know how to get it back out. Have tried emptying all CDs and keep hitting "play" but nothing's coming back. All trays are playable. Where's the ...