GE 35GT690 35" TV "verizon remote work volume" Questions

...Verizon remote? I had the same problem with a Sony Trinitron KV-32FS320 32" TV. I reset the remote to factory default. Press and hold STBWhile holding STB, press OKRelease both keys, wait for device ...

...Verizon and they said they could send somebody out, but would charge $100 to come out!! Can anyone help me out here?? Once again I just need my TV to switch to Video without a remote. Thanks for your ...