Creative Labs Zen Touch MP3 Player "stop windows 10 popup" Questions

...popup when you run the software. Basically, try taking the battery out and waiting 10 seconds or so. Run the software and read all the instructions at the bottom of the popup window. then hold the ...

...10 only. Then ended up just taking the back off and unplugging the battery. If no one has the fix for this; would anybody have the EXACT steps for loading firmware on a new hard drive, once the hard ...