Samsung VR3607 VHS VCR "basket roller" Questions

...basket DOES drop but the guide rollers don't engage. Ocassionally the roller, guide, or spindle on the swinging plastic arm to the right side of the basket catches the tape and pulls it out but not ...

...basket, or the VHS tape is stuck inside and the eject mechanism can not cycle the tape out. To check this, open the lid so you can see the tape, if it is wrapped around the head and roller, hit the ...

...roller. Then I tried pushing the rewind button but that turns the vcr off. It sounds like the tape is jammed in the vcr, remove the top cover of the machine this will expose the tape. If the tape is ...